Jonathan Mackereth Email & Phone Number

Edmonton, Alberta, Canada

I usher donors through their interactions with Bissell; asking for funds, leading tours, writing grants, facilitating clothing drives, writing thank you cards and producing videos all to help our donors get more involved in the work of removing barriers for folks facing poverty in our city.

Toronto, Ontario, Canada

Host weekly meetings with Marketing executive team; hearing direction for brand and merchandise item ideas.Liase between potential manufacturers and internal Graphic Design team to create mock-ups of merchandise item ideas.Source merchandise items including new packaging, through new and established supplier connections - receiving cost quotes.Compile company purchase orders based on quotes and Graphic Design artwork for financial approval; order with supplier once approved.Store, keep accurate count of and distribute Steam Whistle branded merchandise, draught tools and barware; supporting a national sales team.Maintain and update merchandise section of company website, both internal and public facing pages.Coordinate between then collaborate with various departments to ensure seamless movement of merchandise and beer service tools.Frequent distribution of marketing materials to internal sales reps or direct to locations to facilitate promotions.

Toronto, Ontario, Canada

Co-ordinate online beer sales through Steam Whistle website: Distributing orders across province-wide teams and in-house Distro team, organising and routing days for in-house Distro team, managing customer expectations by responding to inquiries and customer service issues.Store, keep accurate count of and distribute Steam Whistle branded merchandise, draught tools and barware; supporting a national sales team.Maintain and update merchandise section of company website, both internal and public facing pages.Coordinate between then collaborate with various departments to ensure seamless movement of merchandise and beer service tools.Frequent distribution of marketing materials to sales reps or direct to location to facilitate promotions.

Ontario, Canada

Coallate loads based on provided invoices and load on to my truck.Build relationships while delivering beer to LCBO, TBS and bar/restaurant locations throughout Southwestern Ontario.

Toronto, Canada Area

Led tours throughout Toronto, conveying historic facts in engaging ways while safely navigating city traffic.Expanded company's Toronto presence. Developed new tour offerings, coordinating with attractions, hiring and training staff, maintaining vehicles and resources, building relationships with stakeholders.

York Region

Driving a van of 13 under-housed guests, I safely navigate winter roads in Toronto to transport guests from the subway to the shelter site.Monitor the guests throughout their stay to ensure security of the guests, their belongings and the site.Enact conflict resolution strategies to avoid violent situations.Facilitate activities to lower guest stress levels.Active listening to guest concerns and life-stories helping to ease guest anxiety.

Toronto, Canada Area

600 Church Street Toronto

I began as a server and was promoted to manager within 2 months. I was responsible for hiring, training and scheduling FOH staff. Also, for ordering drink items for sale and updating the point of sale system to reflect new menu items or price changes.I worked directly with the accountant to create and implement an automated cash-out system.

Toronto

As an inbound call centre agent, I respond to queries ranging from cellular rateplan changes, to billing issues, to warranty repairs. For the month of March 2013 I had the highest customer satifaction rating in my office with 94.7%.As a member of the "Social Butterflies" Team I help coordinate and facilitate events aiming to drive up team spirit and bring awareness of focused issues. ie - Earth Day.

Toronto, Canada Area

Coach small business owners in use of MS Office Software leading to more efficient business practice.Design correspondence materials with small business owner (envelopes, labels, letterhead).Develop new physical and virtual filing systems to increase productivity.Setup and monitoring Local Area Network (LAN) to reduce clutter and increase technology ease of use.

Toronto, Canada Area

Designed 'Depression Initiative's' social media presence and managed content.Designed PowerPoint slides advertising initiative's actions.Drafted monthly pamphlet regarding that month's focus area.Staffed monthly information table.

Toronto, On

Tutored classmates in Sociology, Political Science, Human Rights Law and Housing & Homelessness; leading to students’ successful completion of courses having an ‘A’ average.Paraphrased textbook/reading materials from complex language to more easily understood wording.Supported mentees by suggesting resources, paraphrasing assignment requirements and developing working deadlines for assignment portions.Proof-read assignments making suggestions on word usage, punctuation and grammar.Facilitated workshops explaining the four learning types: Visual Reading, Visual, Auditory, Kinesthetic. - Assisted participants in discovering their learning style then made suggestions for more effective learning comprehension.

Toronto, On

I was hired from my Community Worker Program first year placement in to this position. As staff I organized constituency meetings, ordered food for and took minutes at said meeting. I helped the Centre Representative organize events for the constituency, design and purchase Centre promotional materials and staff a table at the College’s Orientation Week.

Toronto, On

I answered phones, managed auto-vouchers, did general cleaning of the meeting rooms and kitchens, organized meetings (including ordering food and drink), managed mail and deliveries, ordered supplies, entered invoices to an electronic tracking software, reconciled admin payable invoices (cab company charges, courier invoices, MasterCard statements) and sent daily emails to the staff detailing where out-of-office workers were and how they could be reached.

Toronto, On

Responded to telephone and electronic customer inquiries adhering to company policy and ensuring customer satisfaction.Managed customer inquiry e-mail inbox ensuring all requests were replied to in an adept and well-organized manner.Explained product offerings to customers, up-sold features and benefits then completed sales transactions.Followed-up with customers after receipt of product to ensure satisfaction.Directed customer situations to avoid escalation, for which I received commendations.Exceeded targets which resulted in bonuses and eventual promotion to supervisory level.Spearheaded then supervised ‘online chat-style’ sales & support team.Assisted sales team with customer conflict resolution.Trained new supervisors with company policy, procedure and effective customer relations skills.Facilitated team-building exercises modelled after Beijing Olympics, ran an event and maintained the points leaderboard.Efficiently handled customer conflict situations passed down from VP Customer Service, for which I received commendations.Designed new customer escalation policy with executive relations team. It lowered costs and gave more resources to supervisors which decreased the number of customer escalations.

Oakville, On

As an operator I ran live and pre-recorded radio programming by controlling the sound board, audio equipment and satellite feeds. Station Operations Manager saw me not only ‘operating’ but hiring, training, scheduling and managing payroll for a staff of 15 operators.

Honours Bachelor Of Arts, Sociology, A+

Activities and Societies: Specialisation in Law & PolicyThanks to my previous schooling and advanced academic standing, I was able.

Certificate, French Proficiency, A

Activities and Societies: Class representative to student union.

Diploma, Community Worker Program, A

Activities and Societies: Peer tutor, LGBTQ CentreGraduated with Honours

Diploma, Radio Broadcasting, B

Activities and Societies: Radio stationHired from placement

Certificate, Fundamentals Of Fundraising

Activities and Societies: AFP Edmonton & Area Chapter