Jonathan Maclean Msc Email & Phone Number

Stirling, Gb

Glasgow City, Scotland, United Kingdom

IT and Security Systems Engineer | Denholm Energy ServicesManagement of IT and Security Systems for Denholm Energy Services and its international subsidiaries, encompassing locations in the UK, USA, Kazakhstan, Dubai, Bahrain, Abu Dhabi, and Azerbaijan.As the IT and Security Systems Engineer at Denholm Energy Services, I play a pivotal role in maintaining and fortifying the IT and Security infrastructure that supports Global operations. This includes ensuring the security and efficiency of subsidiaries across various regions while providing essential support for diverse services such as Oil and shipping logistics, pipeline fabrication, waste management, and industrial cleansing.Responsibilities:• Global oversight of IT and Security for Denholm Energy Services Ltd. and its international subsidiaries, including the USA, Kazakhstan, Dubai, Bahrain, Abu Dhabi, and Azerbaijan.• Leading Cybersecurity efforts, including Threat Detection, Vulnerability Management, and Incident Response, ensuring the protection of digital assets and customer data on a global scale.• Efficient full management of Azure Cloud Platform for secure, scalable operations.• Expert project management, delivering projects on time and within budget.• Development and implementation of Security awareness and training programs.• Ensuring compliance with international regulations and industry standards.• Creation and development of security policies and procedures.My role at Denholm Energy Services reflects a commitment to Global IT and security excellence, safeguarding critical operations and promoting cybersecurity resilience.

Edinburgh, Scotland, United Kingdom

Initially hired again on a 6-month contract, and successfully achieving a 6-month extension. Working within the VCS, VCSE and Win10 2nd Level team. Providing support to over 70,000 customers virtually, and physically. Dealing with customers internationally, and in the UK (this includes customers in Poland, India and Ireland).Highlight WorkUtilising Service Now Call Management to activate and lead change within technical support, driving new efficiency, productivity and value-benefit in 2nd line services. Supporting the Windows 10 and O365 migration within VCS and VCSE environment. Supporting and problem-solving application migration (App-V) from Windows 7 to Windows 10.Managing the Hardware Break fix procedure for Data centre maintenance (on Premise and internationally) through change management process within Service NowProviding technical support to Server 2012 & 2008, Active Directory, VMWare, Print Management, Bit Locker, Citrix Xen-app & Xen-desktop, and associated systems. Utilising and maintaining Powershell scripts to deliver fast and efficient support to in-branch physical devices.

Stirling

Initially hired on a 3-Month contract working within the End User onsite Support Team at M&G / Prudential’s Stirling’s Craigforth offices. Providing additional support to Edinburgh sites (Broadstone and Cornerstone), Dublin Office and home workers (Salesforce).Highlight Work - Utilising Service Now Call Management to provide technical support, driving new efficiency, productivity and value-benefit in 2nd line services.Offering full support to Surface Pro and laptop environment for full and on premise O365 and Windows 10.Supporting the full VDI and VM environment Win 7x86 Win7x64 and Win10, Through Citrix Xen-desktop (Desktop Director).Supporting all IOS devices and BYOD providing end to end support, utilising Intune, blackberry works and RSA Secure token management.

Edinburgh

Supporting VCSE, VCS enviroment and WinXInitially hired on a 5-month contract, achieving a 6-month extension, working within the VCS, VCSE and WinX 2nd Level team, providing support to 60,000 + customers virtually and physically dealing with customers globally, and in the UK. I also support customers in Poland, India and Ireland.Highlight WorkUtilising Service Now Call Management to activate and lead change within technical support, driving new efficiency, productivity and value-benefit in 2nd line services. Involved heavily in the VMWare\VSphere Administration, SCCM Application deployment and Windows 10 Build management in readiness for deployment to new areas. Involved in deployment, management and support of Office365 upgrades both remotely and onsite.Providing technical support to Server 2012 & 2008, Active Directory, Print Management, Bit Locker, Citrix Xenapp & Xendesktop and associated systems.

Scotland

Providing 2nd and 3rd line remote and deskside support within the Scottish Water contract, I lead the Analyst team providing full environment support to over 4,500 users across Scotland. Using ITIL approaches to all issue and incident management functions providing the expert root-cause analysis and advanced testing that achieves resolution; I own issue tickets to attain complete satisfaction from support SLA.Highlight ProjectsLeading the IE11 rollout to the Scottish Water estate; managing all packaging, testing and deployment creating trusted sites, security settings and XML enterprise for a seamless deployment.Managing the Windows 7 rollout managing GPO Creation, SCCM application packaging and post-rollout user support functions. Packaging, testing and deploying Identity & Access Management, Avaya Software, MS Lync and Workspace Manager for the SW Agile Working Solution. Leading the OU setup and GPO creation of AD Reform. Using SCCM and SCUP to create, schedule and integrate MS Security Patches. A key influencer within change board control meetings interrogating and ratifying software and infrastructure solutions within the client’s user environment. Producing all technical documentation and rolling out new initiatives to the team.Incident Management Owning all escalated service incidents ensuring KPIs and SLAs are sustained. Managing the Analyst team ensuring that customer service metrics are achieved. Analysing service desk operations identifying areas of risks and incident trends. Training junior colleagues in advanced root-cause analysis and diagnostic testing. Managing service desk workflows in responding to 2nd and 3rd line requests.Recommending performance and functionality upgrade changes to seniors. Administering network infrastructure, software and operating environments Inc. virtual, cloud and physical; administering backup and disaster recovery systems.

Scotland

Delivered 2nd line support prior to TUPE transfer to Fujitsu systems. Logged, categorised and escalated incidents to senior analysts for SLA compliance. Owned remote incidents working with customers to achieve a swift resolution.

Glasgow, United Kingdom

Analysed business environments to propose and design technical solutions. Collaborated within the user base to develop and integrate system solutions. Supported projects including reconciling the needs of teams and end-users.

Master'S Degree, Cyber Security, Pass/Distinction

Hnd, Network Support