• Provided world-class service to LEGO fans and consumers• Took orders on the biggest days of sales; nudged consumers towards other products through deep understanding of LEGO offerings• Understood promotional periods and pushed engagement levels by offering the VIP experience to low affinity consumers• Incited excitement in our consumers about LEGO products; engaged in their particular interests• Engaged the adult gift givers in products meant for children; able to show the value of the shift from LEGO Club to LEGO Life• Helped make the parts ordering experience easier for consumers with missing parts; engaged kids around missing parts with fun stories; turning a negative experience into a positive• Supported high affinity consumers looking to buy parts for bigger projects

• Developed and organized lectures to instruct students on how to use Google Sites • Worked closely with classrooms on how to imaginatively display and expand on their assignments to add more dimension, depth and creativity to their ideas• Created a website dedicated to showcasing and expanding students’ work• Compiled the experiences of the classroom and presented the results of the project at a statewide conference