Jonathan Madden Email & Phone Number

Hands on executive with 20 years experience focusing on utilizing technology to drive efficiency, reduce costs, and improve customer satisfaction. Extensive experience in IT as well as all areas of business including finance, human resources, training, sales, and operations. Strong communication skills and the ability to work with all personalities. Ensures correct decisions are made by producing the necessary data to justify choices. Strengths include: Leadership – Interacts with each department to uncover better and more efficient ways to operate – and most importantly, convince them to change! Efficiency – Investigates and implements new technologies to reduce cost and improve performance. Go-To Executive – Always willing to take on new projects to improve and/or correct critical business issues – and prioritize and/or delegate when necessary and appropriate. Team Building – Charged with culture change to improve customer satisfaction and enhance employee morale. Customer Service/Customer Relations – Analyzed current method of operations to come up with more efficient and profitable ways to do business while improving customer satisfaction and on-time delivery percentage.

Listed skills include Process Improvement, Strategic Planning, Leadership, Integration, and 20 others.

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  Siena College

  Computer Science