Jonathan Madera Email & Phone Number

Valenzuela, Ncr, Ph

Zuellig Building Makati Ave. Cor Paseo De Roxas Urdaneta Makati City

Company Profile:World Class travel for Corporations such as Fortune 500 companies, those with Global presence and multiple offices around the Globe, is the clientele of Carlson. CWT is a privately held travel management company held by Carlson Companies that handles both for business and leisure clients. With their presence in 157 countries and territories, CWT has grown to 22,000 employees worldwide and according to Business Travel News Online.com, in 2007, CWT surpassed American Express Business Travel and became the world’s largest business travel management company. The company has $27.8 billion in annual sales (including joint ventures) in 2008, from 55 million transactions.A global leader specializing in business travel ManagementTravel ManagementHelping effectively manage the company's travel programProgram managementWe'll help design a travel program and policy that delivers measurable results.More care. Less risk.CWT Safety & Security helps travelers avoid everyday disruptions and crises while your company minimizes risk.Duties and Responsibilities:• Acts as the key point of escalation for issues/concerns of Operations • Works to resolve identified concerns1. Handles Incident (For any related server issues) Change (For Commissioning & Decommisioning of Servers, Installations of Windows apps, Symantec,IIS & SSCM ) & Task Ticket for windows general request using Service Now.2. Building Virtual Servers using vSpherClient ver 5.5.03. Building Physical Servers using HP ILO /Blades4. Building ESX Servers using VMware.5. Maintenance on End User Computing Apps using Citrix Xenapp 4.5 and 6.56. Handles Active Directory and Basic MS Exchange 360.7. Use Solarwinds as an alternative monitoring tool for the servers.8. Using VMware Snapshot and Vmotion.9. Scheduled Patching.10. Server Migration.

Three World Square Mckinley Hills Taguig City

Duties and Responsibilities:Responsible for the daily management of the team to ensure all expected results are achieved according to requirements. In this role they are expected to be the SME so that they can assist the associates with issues while addressing the inquiries of internal /external customers.1. Responsible for daily management of the team • Acts as the key point of escalation for the associates on the team (SME) • Ensures team objectives are met according to requirements eg: SLA’s • Monitors performance of the team, to an associate level • Makes recommendations on process improvement related projects.2. Responsible for HR related aspects of the team • Conducts regular 1:1 discussions with associates to provide feedback and coaching on performance • Provides input into hiring, disciplinary issues and firing • Prepares annual performance reviews • Makes recommendations on regularization of associates.3. Security Administration • Acts as the key point of escalation for issues/concerns of Operations • Works to resolve identified concerns• Technical abilities in RACF, Active Directory, LDAP , Site minder and other industry specific access management toolsets• SAP technical skills including BASIS administration and general knowledge of the SAP operating environments.

Three World Square Mckinley Hills Taguig City

Duties and Responsibilities:- Provide Assistance acts as Asst. Team Lead, Supervise and conduct training to the team- Reporting. Perform ad-hoc reporting in support of various LOB initiatives. - Maintain individual records for departmental metric reporting. Compile metric reporting data as necessary.- Performance Management. Progress personal objectives, as agreed with your Supervisor/Manager, within the documented time scales.Report progress and issues.- Taking action on requests from the business for network and systems access.- Provides the necessary request for access to the following: Network Folders,Server Elevated Access,Network/Domain Accounts,Generic Accounts - Handles Active Directory provisioning , LDAP, RACF & Mainframe Access Request- Provisioning SAP operating environment for account terminations - Microsoft Exchange Mail Creation and Distribution lists- Provide Shared NT Folder and Public Folder Access- Manage Windows Servers security policies- Handles security investigations / confidential investigations / security audits- Participate in implementation of security related projects for new/enhanced technology. (Transition in Latin America)- Review (Approve/Reject) High-risk system access- Administer revocation of access to terminated & resigned employees for security purposes.- Maintain access to global applications and key infrastructure resources- Ensure SLA’s on response to access requests are responded to according to objectives set- Support & enforce Information Security Policy, Standards, & Guidelines for business operations & technology Implementations.- Participate in the day to day operations for the security administration of applications and environments.- Evaluate new security trends and technologies that could help reduce cost or increase security of the environment.- Provide operational or technical expertise in support of projects and initiatives as requested to fulfill corporate objectives.

Net One Centre, 26Th St. Cor 3Rd Ave,West Crescent Park, Bonifacio , Philippines

Company Profile : Since 1997, TRT has powered a wide range of business-critical solutions for Repco, Macquarie Bank, Australia Post, BlueScope Steel, Alactel, Metal Manufacturers, Australian Dept of Immigration, Shell and a host of businesses large and small throughout Australia and Asia. Specialising in designing, implementing and maintaining IBM, HP and Sun Enterprise IT platforms, TRT takes the stress, risk and complexity out of managing core IT systems. You maintain complete control over your environment, we take accountability for keeping it running efficiently and securely.With solutions ranging from managed services, support and professional services through to infrastructure deployment, business continuity and training, TRT has become the trusted advisor for many of Australia leading organisations. We deliver exceptional value with no compromises.Duties and Responsibilities:- Managed Services- IBM / ADIC Tape Handling (onsite for Shell Phils.)- AIX / HP UX Alert / configurations Monitoring- Data Protector Monitoring- Tape Library Monitoring- Installing Operating Systems patches- Symantec Net Backup- Handling Dell PowerEdge / HP Proliant- Windows Administration- Dispatching of Parts- Media management and Daily Operations- Event checking and Troubleshooting- Performance Monitoring- Managing Disk Space and Failures- Installation and Maintenance- Filesystem Maintenance- Incident Management

Mckinley Hills Fort Bonifacio ,Taguig City, 1634 Philippines

Duties and Responsibilities:As L2 Wintel Shared System Admin:Active Directory administration and troubleshooting.- Account creation request- Email Distribution List- Password Reset- Email Blasting- Disabling/Deleting/Expiration process- Email Delivery Permission- Lock-Down Policy Exemption- Email Delivery Restrictions- Internet Access- Web and application Server File Uploading- Mailbox Creation- Email Distribution List- Configuring Email Forwarding- Panasonic Safe boot EncryptionWintel Server Application and Procedures- System configuration and administration and troubleshootingMonitoring Related Alarms:- Aid system architects in day to day activities for the WINTEL space, opening tickets, performing general WINTEL server related tasks- Operating System Related Alarms- Hardware and Application Related Alarms- Windows Networking Related Alarms- Window Server System Administration- Symantec/ Veritas Net Backup- Installing Operating Systems patches & Service Packs- Clusters Management- Incident Report Creation- ESX and VMWare Administrator Support- Knowledge of HP ITO and HP Openview monitoring- Start-up and Shutdown procedure of Wintel Server- Information Technology Infrastructure Library ProcessUsing Operating Systems:- Incident, Request and Change Management- Windows Server 2000,2003 and 2008- Using Remote Console Applications- Administering large-scale and complex WAN networks- HP iLO (Integrated Lights Out)- DRAC (ILO) Integrated Dell Remote Access Controller- IBM Blade Center Management Module (ILO)- Citrix Remote Access

Asian Plaza Bldg Makati Philippines

Company Profile : Verizon Communications Inc. is an American broadband and telecommunications company and a component of the Dow Jones Industrial Average. It was formed in 1983 as Bell Atlantic as part of the 1984 breakup into seven Baby Bells. Prior to its transformation into Verizon, Bell Atlantic had merged with another Regional Bell Operating Company, NYNEX, in 1997. The name is a portmanteau of veritas and horizon. The company's headquarters are located in the Verizon Building in Lower Manhattan, New York City..Duties and Responsibilities: Verizon Online Account Handles connectivity of the internet using the DSL connection and wireless network. Promoted to handle difficult task and way beyond support as a Get Connected Tech Support from Verizon.Then Promoted as Level 3 Technician Handles approval of dispatches and Verifying troubleshooting steps of the Level 2 tech.- Diagnosing network problems and maintaining network- Linksys Configuration and Wireless Connectivity- Windows Configuration- Administering TCP/IP protocol- Software and Hardware trouble shooting.- Monitoring Verizon Whiteboard to Check for Outages- VNC Remote access- Citrix Remote access console

Wynsum Corporate Tower Emerald Ave. Ortigas, Pasig City Philippines

Company Profile :Dell Inc. is a multinational technology corporation that develops, manufactures, sells, and supports personal computers and other computer-related products. Based in Round Rock, Texas, Dell employs more than 76,500 people worldwide as of 2009.Dell grew during the 1980s and 1990s to become (for a time) the largest seller of PCs and servers. As of 2008[update] it held the second spot in computer-sales within the industry behind Hewlett-Packard. The company currently sells personal computers, servers, data storage devices, network switches, software, and computer peripherals. Dell also sells HDTVs, cameras, printers, MP3 players and other electronics built by other manufacturers.Duties and Responsibilities:Handles Dell Workstations, Portables, Printers and Web PC.Helpdesk support for Dell Business Account .- We maintain Dell Hardwares - desktops,laptops and printersAwards:- Commendation letters from the customers- Assigned as Outbound agent for Priority 1 Issues- Merit awards in Complete Attendance.- Assistant Q.A for the team assigned by team leader- Best Team Player - Sept 29, 2005