Jonathan Mallebranche Email & Phone Number

New York, Ny, Us

Handled all consumer-facing inquiries via Zendesk emails and over the phone. Help manage consumer accounts and purchases, track trends and reporting in Google Suite.Served as brand expert on business model, product, and customers.Collaborated with core teams internally to manage logistics and operational components of the business. Communicate issues and proactively provide solutions to Upper Management, channeling trends in customer feedback to product and engineering teams.

New York, New York

-Led in sales, product knowledge, and solutions, and highly influential in customer engagement, resulting in a NPS (Net Promoter Score) of a 95/100 for three consecutive years. -Accountable for driving key metrics and forecasting trends in sales and consumer feedback. Anticipating the needs of the customer base.-Auditing and implementing improvements to existing business operations and policies/procedures. Uncovered and troubleshooted system errors and improvements.

Greater New York City Area

- Mentored and advised coworkers ensuring all were trained in product knowledge and capable of fulfilling daily responsibilities- Exhibited knowledge of company's mission, pathos, goals, and the ability to help employees successfully achieve them - Meticulously adhered to business norms spanning over customer service, merchandising, operational safety and general store safety guidelines - Showed pose in a leadership role by creating progress throughout many financial aspects of the company - in addition to boasting team morale

Greater New York City Area

- Assisted in creating a fostering environment not only for customers to feel welcomed but also for coworkers to work in unison- Drove energy in all areas of business which resulted in accomplishing team sales goals while refining and creating ways to make for an efficient workplace - Paired with members of the visuals team to mold the brand’s identity through the appearance of the store