Jonathan Manley Email & Phone Number

Billerica, Ma

• Handled day-to-day end user requests via Track-It providing employees with status updates and timely resolutions.• Provided level 3 support utilizing troubleshooting skills in order to determine how to proactively identify research, resolve and document technical issues that arise.• Support Active Directory, Exchange Management Console, DNS/DHCP management tools.• Participate in the execution of large deployment projects and company moves• Supported and provisioned Dell Latitude laptops using Symantec Ghost imaging software• Provided Level 1 and level 2 telecom support• Monitored voice traffic of main office and off-site locations through Cisco Expressway• Managed company virtual machines through Horizon view admin and vSphere web clients

Needham, Ma

• Configure & provided support for: Microsoft Windows XP/Vista, Windows 7/Windows 8.1, Office 2007/2013, Outlook/Exchange, IE/Firefox, Printers, VoIP phone/PBX systems, Dell desktop/laptop hardware components.• Support Active Directory, Exchange Management Console, DNS/DHCP management tools, remote access, F5 VPN. Supported iPhones Androids and Windows smart phones.• Triaged, documented, tracked, and escalated problems via Sevice-Now and Microsoft Service Manager, to ensure a timely resolution, providing end users with pro-active status updates and communicate needs to IT management.• Provided level 3 support utilizing troubleshooting skills in order to determine how to proactively identify research, resolve and document technical issues that arise.• Participate in the execution of large deployment projects and/or departmental moves• Researched, tested and deployed hardware compatible for Microsoft Direct X 11 testing. • Supported Dell Precision Desktop line, as well as Studio XPS series laptops. • Provided Level 1and level 2 telecom support.• Provided technical support for all creative application suites: Adobe Photoshop CS3 –CS6, Photoshop Extended, Production Premium, Flash, ZBrush 4R4 World Machine 2 and Maya 2011.