Jonathan Mansen Email & Phone Number

Ponte Vedra, Florida

Jacksonville, Florida Area

•Assisted in daily support activities in a medical environment, taking into consideration HIPPA regulations.•Instillation of new workstations and PC hardware and software upgrades.•Advanced troubleshooting and diagnostic of external devices networked to UFPTI intranet.•Repair of common printer and fax malfunctions to include instillation of new equipment.•Handled help desk calls in a kind and courteous manner often in time sensitive situations.•Able to effectively communicate with coworkers and office staff to resolve problems.

Honorably Discharged, Secret clearance as of discharge date.•Tested faulty electronic equipment to diagnose malfunctions, using test equipment software, while applying knowledge of the functional operation of electronic units and systems.•Familiarity and understanding of topics related to support and maintenance of CPU’s, printers, LAN’s, TEP/IP utilities and protocols, Windows utilities and protocols, routing theory, OSI models, IP addressing schemes, data switching devices, fiber optics, CISCO router setup, HP-UX and Windows system administration, and system level troubleshooting.•Installed and repaired electronic equipment in various settings, to include industrial, military and business environments.•Documented in detail all work on equipment as per prescribed orders.•Performed scheduled and unscheduled preventive maintenance tasks, such as checking, cleaning, and repairing equipment, in order to detect and prevent future problems.•Repaired and calibrated computers, electronic detection systems, and defective components, replacing faulty components, assemblies and sub-assemblies. Returning equipment to full working order.•Maintained equipment logs that record performance problems, repairs, calibrations, and tests

Bachelor Of Applied Science (Bas), Information System Manager

In progress

Associate'S Degree, Computer Information Systems; General Education Studies, 3.88

Military Electronics Certification, Electrical, Electronic And Communications Engineering Technology/Technician