Role Description:Provides On-site and Remote End-users Support for Philippine branchProvides Remote support for our employees in the EMEA & APAC region.Manage Cases on Service-Now ticketing system.Manage and resolve escalated cases from the service desk team.Manage the deployment of IT devices to end usersCreation of user accounts in onboarding processDisabling of accounts in offboarding processTrouble shooting for hardware issue and Escalation for repair and warranty services with vendors.Tracking and monitoring IT inventory Overseeing Internal IT audits.Managing the procurement of IT devices and maintaining vendor relationships.Microsoft office 365Managing and deployment of siemens VOIP/softphoneQualifications:7yrs Experience in IT procurement and IT asset management7yrs Experience in Directory Management7yrs Experience in Hardware technical skills7yrs Experience in Virtualization (VMWare) deployment & Isolating VM issues7yrs Experience in configuration management ( SCCM )6yrs Experience in Microsoft 365Excellent organizational and problem-solving abilitiesStrong analytical skills

Providing support to end usersManaging tickets via ticketing toolOnboarding and Offboarding of user accountsManagement of Active directory, group policy and domain controller management.Hardware and Software troubleshootingManage deployment of end user devicesNetwork installationConfiguration and deployment of Avaya softphone Eyebeam user account setup.

Desktop support, Hardware and software repair and network system installationPreventive Maintenance on Desktop, Laptop, Office Printers and Manufacturing LabelPrinters such as Zebra Printer