Customer Service Officer
Leeds, United Kingdom
In this role, I've worked as part of a team handling and processing Post Office cheques and customer payments. Additionally, I've retrieved work for customer queries, court cases and money laundering investigations, offered financial support to a Collections teams, dealt with standing order, direct debit and card transaction reports and monitored query in-boxes. I've communicated with colleagues at all levels of the business via phone, email, the internal communication system and on a… Show more In this role, I've worked as part of a team handling and processing Post Office cheques and customer payments. Additionally, I've retrieved work for customer queries, court cases and money laundering investigations, offered financial support to a Collections teams, dealt with standing order, direct debit and card transaction reports and monitored query in-boxes. I've communicated with colleagues at all levels of the business via phone, email, the internal communication system and on a face-to-face basis and have met daily and weekly productivity targets on a consistent basis. I've trained colleagues and new members of staff on financial and IT skills throughout this role. Show less