Notable Accomplishments: Accountable for the setting up of new customer contracts for the smaller clients. Deliver induction training for new starters within the department. Revamped and improved procedures within the business in order to streamline processes. Promptly answer incoming calls in an enthusiastic, courteous and efficient manner. Book or reschedule appointments by way of allocating the correct engineer. Identify the customer's requirements and attend to these, or divert the call to the correct person. Resolve queries and issues where possible. Provide an optimised level of service at all times to ensure customer satisfaction. Key Achievements Transformed the screening and vetting procedure for the business, streamlining the process to increase efficiency and ensure accuracy. Achieved promotion within the business.

- Returned from the United States after Green Card expired.- Looking for a new challenge in a busy customer service orientated field.- Experienced in leadership roles whether it's in retail or education.- Willing to start in lower position and develop within the company.

Notable Accomplishments: Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising. Led the entire operation of the store to ensure that Company standards and best practices are consistently met in absence of the store Manager. Accountable for delivering company best practice and maximized productivity by minimizing steps and touches while working. Undertook the analysis of store reports to evaluate controllable expenses and overall store performance. Assisted with training of associates on Loss Prevention awareness and store shortage goals. Acted as a representative of the leadership team and demonstrated integrity and honesty in all interactions with associates and customers. Responsible for running weekly training programmes for new associates in retail sales and customer service. Key Achievements Guided and collaborated with cashiers and sales floor assistants to record sales of over $10m. Successfully read and interpreted KPIs, and put them into practice achieving an increase in cashier performance to 70% and overall store performance up to the best in the region. Raised customer satisfaction to over 90%. Led the Loss Prevention Programme to record low shortage of 0.9% by training team to communicate more effectively.

Notable Accomplishments: Accountable for assisting in operating the school in a manner that contributes to the growth and development of children. Prepared lessons weeks in advance across a range of subjects. Maintained up to date records of children’s written and verbal performance. Cooperated with licensing staff and other appropriate agencies in maintaining compliance with requirements and in improving the quality of care Maintained a physical environment, including upkeep of equipment, that conformed to OKDHS licensing standards of safety and cleanliness and that was conducive to optimal growth and development of children who attended the center and the well being of all involved in the childcare center activities. Obtained the required training hours annually to meet the requirements by OKDHS licensing. Assisted with the development of plans for day to day activities and schedules, including all aspects of children’s time at the center and is a part of the staff to child ratio. Responsible for assessment and constant supervision of children at all times to ensure safety. Maintained progress records of each child’s growth and development.

Notable Accomplishments: Accountable for assisting in operating the school in a manner that contributes to the growth and development of children. Prepared lessons weeks in advance across a range of subjects. Maintained up to date records of children’s written and verbal performance. Cooperated with licensing staff and other appropriate agencies in maintaining compliance with requirements and in improving the quality of care Maintained a physical environment, including upkeep of equipment, that conformed to OKDHS licensing standards of safety and cleanliness and that was conducive to optimal growth and development of children who attended the center and the well being of all involved in the childcare center activities. Obtained the required training hours annually to meet the requirements by OKDHS licensing. Assisted with the development of plans for day to day activities and schedules, including all aspects of children’s time at the center and is a part of the staff to child ratio. Responsible for assessment and constant supervision of children at all times to ensure safety. Maintained progress records of each child’s growth and development.

- Taught in a variety of primary schools in Greater Manchester across different age groups and backgrounds. - Planned and delivered lessons across the National Primary Curriculum. - Expected to leave notes and assess work before leaving for the day.- Often had to prepare lessons less than an hour before the start of the school day. - Built up a file of pre-written lesson plans to make it easier to prepare for each day.- Developed a story time method involving children’s participation which was requested regularly on my return to the schools. - Recommended by many schools for regular work due to positive attitude and hard work.- Also recommended by children on certain occasions. - Willingly worked as a teaching assistant if required - allowing me to continue my professional development.- Took on one long term role during time employed by Monarch (see below) and would regularly take on week or two week positions.

- Full time position covering maternity leave of Deputy Headteacher.- Split teaching with another Deputy Headteacher, acting as a Teaching Assistant.- Attended staff meetings weekly - they provided excellent training opportunities including first aid, health and safety and discipline strategies.- Prepared children for SATs through exam preparation.- Tutored smaller groups of children.- During test week I acted as invigilator.- Following completion of SATs I took full control of the class.- Planned and taught Year Seven level lessons to prepare them for transition.- For final half term the school would transition children to next year group. Year Six moved into Year Three classrooms which I was responsible for overseeing.- Offered the chance to come back to the school for next school year on temporary basis.- Built strong reputation as a loving, caring teacher with a strong discipline strategy.

- Coordinated a class of 29 children and two teaching assistants. - Planned lessons based on the National Curriculum standards in all primary subjects.- Fostered a strong parent-teacher relationship through various forms of communication. - Achieved the highest attendance of any class in the school consistently. - Collaborated with colleagues in planning and creating resources. - Attended various training courses as Newly Qualified Teacher. - Participated in weekly staff meetings which provided training and advice from various sources including Rochdale Council and the Heywood Language Project. - Presented monthly assemblies to children on various topics pre-selected by the Headteacher.- One member of my class was from the Speech and Language Unit at the school. Worked hard to integrate him into the class while meeting his academic and social needs.