- A high-volume Irish pub located on The Wharf in Washington D.C., bringing in $7M+ in yearly revenue. - Cultivated strong relationships with clientele, enhancing customer loyalty, satisfaction, and return business.- Analyzed customer feedback to optimize drink menus and improve efficiency of service, resulting in shorter wait times.- Trained and mentored new staff on service protocols, improving team performance and ensuring a high standard of customer service.- Managed difficult, high-stress situations, resolving complaints calmly and professionally.