Jonathan Martin Email & Phone Number

Burlington, Ontario, Canada

Oakville, Ontario, Canada

1. Identify sales trends and increase business revenues using data analytics & BI tools like Tableau & Power BI 2. Provide business insights using data projections and identify growth prospects.3. Improve overall operational excellence by creating a blue print of Order Management and Analytics modules within the e-commerce website4. Identify scope for improving internal business processes using predictive modelling technique.5. Using statistical analysis identify ways to improve measurable business outcome.

Toronto, Ontario, Canada

1. Managed customer relations for Telecom mergers for two of the Big-4 service providers within the US.2. Worked with Technology, Sales and Customer Advocacy teams to improve customer retention and improve service coverage across all 50 US states.

Dearborn, Michigan

1. Provide creative and engaging solutions as part of the product development team within Ford Motor Company. 2. Planned and managed end business products by aligning requirements, scope, alternatives, risk management and application testing capabilities into a single capsule. 3. Improved business processes using Agile and Scrum standards which resulted in seamless software integration and timely product delivery.4. Managed and worked with the software development team towards achieving client expectation across multiple projects.5. Experienced in project initiation, planning, monitoring, delivery and project closure phases.6. Trained and ramped up product usage by planning end user trainings and UAT as per SOW.

Grand Rapids, Michigan

1. Proficiency in Financial modeling and application performance reporting along with proven ability to solve problems, take decisions and lead a team in an Agile based environment. 2. Responsible towards owning and managing projects internally and with external vendors.3. Creating business case analysis documents such as Requirement Matrix, Resource Mapping, As-Is and To-Be documentation. 4. Tracked project budgets and managing dependencies and critical path items throughout the project life cycle.5. Planned the disaster recovery and external IT audit for the financial year.6. Monitored projects using JIRA project management tool.

Ann Arbor, Michigan

1. Represent the International student community within the university.2. Created a report that identified the GAP in salaries across Ann Arbor educational institutions using CUPA and GHARSM guidelines.

Hyderabad Area, India

1. Managed a team of 35 resources and shared multiple innovative ideas to increase revenue and collections, reverse bad debt and improved team productivity standards.2. Constantly achieved 99% SLA requirements across multiple clients.3. Experienced across data profiling, extraction and reporting, system setup, maintenance initiatives at client location resulting in reduced AR through automation techniques.4. Experienced working in Tableau and Power BI tools. 5. Created database structure and project guidelines using Agile and Scrum techniques towards successful implementation and delivery of planned objectives.6. Responsible towards planning, monitoring and governing yearly employee appraisals and their monthly bonuses based on performance reviews.

Hyderabad Area, India

1. Lead a team of 40 and monitoring individual work and performance management of the entire team2. Created and generated weekly, monthly client status report through data extraction, transformation and reporting techniques. 3. Worked on complex projects using data automation techniques and also played a techno functional role.4. Facilitated collaborative sessions with stakeholders and towards driving requirements discovery and drive project deliverables.5. Analyzed document details systems and business solutions using enterprise standard reporting technologies.

Winston Salem, North Carolina

1. Lead a team of 6 people from India office to help resolve AR pending days of a client based out of Winston Salem, NC. 2. Successfully implemented the usage of Revenue Collect tool (SaaS) and helped resolve $98 million within a span of 5 months 3. Facilitated stakeholder meetings for client (external) and internal Deloitte US leadership to track project status.4. Applied advanced coverage data analysis techniques to ensure relationship between scope, requirements and project testing abides by project management plan.

Burlington, North Carolina

1. Selected to be a consultant to face client team and manage stakeholder relation.2. Supported offsite team in product design activities by providing requirement clarification3. Created test plans, defect triage, root cause analysis for requirement related issues.4. Supported QA in creating test cases and the IT data management systems.

Master Of Business Administration (Mba), Data Analytics & Global Leadership

Bachelor'S Degree, Computer Engineering