Jonathan Martinez Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

Sydney, Nsw, Au

Austin, Texas, Us

Fairfax, California, Us

- Managed multiple client accounts and communicated with them on a daily/weekly/monthly basis in order to establish clear goals and expectations.- Managed projects for clients that were aligned with their business goals and complex marketing strategies.- Provided clients with insights into the application, assisted in upselling additional services, and reviewed customer feedback in order to improve customer experience.- Collaborated closely with cross-functional teams, such as design, development, and sales.- Analyzed client performance through their metrics and developed new strategiesbased on those results.- Ensured all technical and business-related issues are handled efficiently

Dallas, Texas, Us

- Administered and managed corporate applications. Specific examples include (but are not limited to): Slack, JIRA, Smartsheet, Lucidchart, SevenRooms, ServiceNow, and more. - Strategized with application vendors to enable new features to the applications used on a daily basis within the company. - Oversaw incoming tickets/requests through the internal ticketing system in regards to corporate applications.- Created and completed quarterly User Access Reviews for Security and Compliance Audits. - Developed monthly capital expenditure reports and monthly close reports for the Accounting Department for all company projects. - Managed and fulfilled operational requests from venues across the nation through the internal reservation application

Austin, Texas, Us

While working in a startup environment, developed several strategies to help increase customer adoption of our company platform. As a product expert, trained customers and provided best practices for the company’s social media software. Proactively reached out to all our customers’ social media coordinators, based on CRM data, in order to conduct one-on-one video sessions with users. Executed sessions to maximize retention of product knowledge and overall adoption of the platform. Provided customers with relevant information of the software to help improve their workflow. Developed training and educational sessions for specific users in order to increase software adoption one user at a time. Designed and implemented a new feature to identify target users from the Customer Support team.Proactively reach out to those users to provide an opportunity to meet with our team.

Austin, Texas, Us

Provided email and phone support through our ticketing software for numerous large enterprise clients and various other tiers of clients. Communicated with technical coordinators, product managers, and developers to identify solutions for complex technical issues. Identified educational needs from our customers in order to collaborate with the team in charge of developing educational resources. Promoted from the Customer Support team and assigned to a newly developed Product Coachingteam of experts from various areas of the organization.

Served as the communication facilitator between the Production crew and the News Editing crew to ensure a successful production. Responsible for organizing the studio before each show by preparing microphones, cameras, visual aid devices, lighting, scripts, and new cast rundowns. Responsible for providing scripts through Teleprompters, capturing each shot through studio cameras, and incorporating audio and graphics into the live broadcast. Ensured producers had the necessary materials prior to editing/audio sessions or shoots.

Norwalk, Connecticut, Us

Supported the installation and configuration of Xerox devices onsite at client locations. Assisted in managing the technical implementation services. Interacted with end users, at client locations, and provided technical and training support for multi-function printers and copiers. Configured printers to client networks.

College Station, Tx, Us

Delivered service and support to end-users using and operating automated call distribution phone software, via remote connection and over the Internet; Interacted with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

San Antonio, Texas, Us

Assisted the operations project engineer to organize and transfer oil rig operations records to an online database. Created labels and licenses for oil rig components, archived and recorded existing records of rig transfers and inspections in an effort to maintain proper inventory of company assets.

San Antonio, Texas, Us

Assisted the safety department, accounting department and executive area with clerical duties to include filing, typing, answering phones, inventory/storing supplies, record maintenance, and other special projects as assigned. Worked during summers and school holidays.

Bachelor Of Science (B.S.), Technology Management / Minor In Business Administration

Bachelor Of Science (B.S.), Technology Managment / Minor In Business