Jonathan Mata Email & Phone Number

New York City Metropolitan Area

- Proactively engage with platform business partners to develop and execute tailored lending programs that meet their specific needs and goals, resulting in increased investment in their workers and customers- Provided exceptional customer service to over 500 borrowers, resulting in a 95% satisfaction rating and a20% increase in repeat business- Utilize in-depth knowledge of design, technology, underwriting, servicing, and capital markets to provideexpert insight and recommendations to partners and borrowers- Collaborate with cross-functional teams, including sales, underwriting, and operations, to streamline thelending process, reducing turnaround time by 50% and increasing overall program efficiency- Monitor and analyze lending program performance, identifying areas for improvement and implementingstrategic solutions to drive increased efficiency and effectiveness- Conduct market research and analysis to stay up-to-date on industry trends and best practices, utilizingthis information to inform program development and strategy

New York, New York, United States

• Build sustainable relationships and trust with customer accounts through open and interactive communication• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution• Delivered packages promptly and accurately while using the safest and most efficient delivery routes.• Provide excellent customer service; prompt pick-ups and delivery to contracted clientele• Completed and submitted all necessary logs and paperwork on a daily basis.• Fostered positive working relationships with customers by responding to their questions and concerns.• Inspected truck and truck equipment in order to ensure that vehicle was in proper working condition.• Attended and participated in training to remain aware of current trends, advancements, best practices in safe driving, and the safe handling of heavy loads.

New York City Metropolitan Area

• Research and evaluate investment opportunities, assessing short- and long-term risks associated with each company. • Monitor business and financial news and gained expertise in quantifying effect of world events on financial markets.

San Antonio, Texas Metropolitan Area

• Successfully sold over 30 new and preexisting homes in the San Antonio area• Generated listings for sales and rental properties through cold calls and referrals.• Advertised client properties on websites, through social media and in real estate guides.• Showed properties to potential buyers and other brokers at open houses and by appointment.

New York City Metropolitan Area

• Greeted customers, responded to questions, improved engagement with merchandise and provided outstanding customer service. • Operated cash registers, managed financial transaction and balanced drawers• Increased store sales and maintained an orderly appearance throughout the sales floor.

Associate Of Science - As, Computer Science

Associate Of Arts - Aa, Graphic Design