Jonathan Matthias Email and Phone Number

Providing administration and loan maintenance support to an Australian mortgage management firm, assisting over 30 brokers and over 5000 clients. The role requires knowledge on the use of technology and applications such as Office365, MyCRM, Microsoft Dynamics, Monday.com and SharePoint. I am well versed with the Australian mortgage system around compliance requirements, lender policies and process and procedures for a number of requirements such as loan account maintenance, lender SLA and services.

I care, and that's why I'm here

I am currently employed as a Customer Care Consultant initially working in the inbound team catering to calls for the 158 toll free Ministry of Health COVID19 help line, dealing with a wide range of enquiries from health to travel advice request, before moving to the outbound team to cater for outsourced enquiries for an overseas client.Accountabilities include:• Maintaining a good knowledge of current health regulations and policies.• Answering calls in a professional yet caring tone.• Capturing and recording required information to ensure proper completion of customer relationship management system.• Adhering to set service level agreement i.e. SLA, which required callback to enquiries within 5 minutes.• Maintaining good record keeping and reporting.

COMMUNITY SERVICE EXPERIENCEJul 2020 to date Immaculate Conception Parish Lami, FijiJoined a team of dedicated and concerned volunteers to carry out a comprehensive survey within the Lami corridor, from Delanavesi to Naboro, to see how families are coping with the COVID19 pandemic. The survey took 1 week to complete and covered 1327 homes of various races and religions. My involvement was up to but not limited to;- Part of a 20+ man team who conducted the “house to house” survey- Created database for storing data collected and analyzing this to be able to identify needs & skills - Led the data entry team that recorded survey results- Co-authored the draft of the parish survey report and profile.- Part of the parish team that visited the different faith organizations within the Lami corridor, including the Methodist Church, the Seventh Day Adventist Church, The Jehovah’s Witness, the Wesley City Mission Church, the Church of the Latter Day Saints, and also the Lami District Council of Social Services, to brief them on the findings of the survey and offer to collaborate with them.- Currently a member of the core team involved in a multi-faith-based collaboration focused on providing fully inclusive assistance by developing and running assistance initiatives in association with the Lami District Council of Social Services.- Also involved in organizing a donation drive to be held on Saturday 17th October to commemorate the United Nations International Day for the Eradication of Poverty and will be an integral part of the dispatch of the donations to the needy families.

With the current pandemic, I have opted to stay at home to monitor the education of my 2 young boys (14&12) as well as working on small home repairs and vegetable garden setup. Once school resumes, will look at applying out.

This role was responsible for providing management and support services to all business units through:1. Branch support via operations helpdesk2. Managing and negotiating property leases (bank owned & leased)3. Local procurement and contract management.4. Management and maintenance of motor vehicle fleet (including expatriate package vehicles)5. Procurement of office equipment, whitegoods and furniture for branches and residences.6. Management of procurement, storage and distribution of stationery to branches and business units Fiji wide.7. Management of Westpac archives including storage, retrieval and destruction of all bank and customer records.8. Management of the Fiji and PNG Fixed Asset Register with monthly reconciliation reports including acquisitions, disposals and depreciation.9. Responsible for all aspects of branch security and personnel physical security, including health and safety management, maintenance and repairs to storm/cyclone prevention equipment and support to the business situation manager (part of Business Continuity committee) in time of disaster.

This role was responsible for providing support services to all business units through the Banks repairs and maintenance program and managing small projects as assigned by Manager Corporate Services and Procurement. Repairs and Maintenance includes the tracking in terms of (Branch/Residence) checklist that covers: - Bank owned premises including branches and residences- Plant, office machinery, vehicles etcThe role was also responsible for managing the Service/Casual/Archive Officer/Helpdesk Coordinator within the unit including the allocation of works and the tracking of assigned work.

With the official addition of duties, the Stationery Officer position was upgraded to Procurement Analyst. The additional duties included but were not limited to:- Managing and tracking Westpac Fiji Fixed Assets Register (FAR) through the Microsoft Dynamics Navision system- Processing of purchases, transfers and disposals of fixed assets- Processing the monthly depreciation for both Accounting and Tax books for all Westpac owned assets.- Keeping required records for audit purposes- Assisting in the tracking and raising of business cases for purchase of new and refresh of fixed assets- Assisting in managing of the Westpac property related capital expenditure plan.- Assisting in managing of properties call tracking system

I joined the Corporate Services and Procurement team as a stationery officer. My duties included:- Working within the 3 quotes system to ensure transparency- Processing of invoices for payment- End of month stationery charges- Carrying out of quarterly stock takes- Purchasing and supplying of all stationery requirements to branches throughout the country- Purchasing and supplying any stationery requirements from Pacific Island Nations (PINs) which requires a working knowledge of shipping requirements- Assisting in any other purchasing requirements i.e. toners, printers etc.- Tracking and maintaining all records pertaining to customers utilizing the Privately Printed Cheque facility

Started as a Customer Services Officer, providing support for all enquiries from new accounts to home loans. This position required me to have good verbal and written skills, good computer knowledge, product awareness and a friendly & honest attitude. I then became a teller where my duties included handling of customer cash transactions, managing my till and ensuring balancing of this daily before becoming Sheraton Agency officer, duties included providing customer, teller and international services and ATM balancing. This position required self-management and also gave me the opportunity to train new tellers, some of which are still in Westpac: Rahel Kumar (Lautoka), Ravineel Naidu (Port Denarau), Joytika Chandra (Namaka) and Sanjeel Singh (Nadi Airport), as well as an international officer, duties included general telling, foreign exchange transactions, TT processing, Moneygram and repatriation of foreign currency

Dealing with customer sales of electronics and musical instruments.Assisting with system repairs and customer setups.