Jonathan Talbot Mlpi Email & Phone Number

Edinburgh, Gb

Edinburgh, Scotland, United Kingdom

- Helping men rediscover their warrior spirit & to re own their life so that they can be more consistent in their actions in their personal life and career.I help men over the age of 35 become the best version of themselves again.- Helping entrepreneurs dominate their time to raise their game, to improve their emotional and physical states in order to be the best version of themselves in business and in life

Edinburgh, United Kingdom

South Lanarkshire, United Kingdom, United Kingdom

We have almost 20 years experience working within change, transformation, contact centre management and learning & development. We're enthusiastic about bringing what we know and adapting, flexing & learning from others to challenge our view of the world.Our values help illustrate how we show up:Collaboration - we explore together, we share the load, together we have the answer. Curiosity - we explore all possibilities, we challenge the status quo, we are impartial.Creativity - we are meaningful, we have a commercial lens, we are inventive.Compassion - we look out for each other, we are conscious of our world, we consider our impact.Commitment - we do what we say we will, we deliver when we say we will, we mean it.

United Kingdom

• Delivery of over 350hrs targeted learning solutions within BPO, Telecoms & Utility Sector; focussing on customer excellence, product launches, process changes & compliance updates, including floorwalking & ad hoc coaching support of solutions post deployment• Review of current management development learning offering for global BPO sector client to identify immediate management development priorities• Review existing material for suitability, quantify current readiness and additional design resource requirements within each of the recommended programmes• Using online questionnaire & focussed 121 interviews across a representative sample of people managers across UK operation to identify immediate & ongoing requirements of the people manager population• Design of learning material to accompany large scale transformational change within contact centre environments• Training needs analysis, material design & delivery to accompany transition of high-level customer escalation team from single to multi-site operation (including detailed process mapping)

Scotland

Glasgow, United Kingdom

• Working collaboratively in a shared learning service matrix across UK, Ireland & North America (>25,000 employee population)• Collaboratively managed delivery of global Management Academy development offering to all leaders & managers worldwide• Managed stakeholders within L&D and the wider business to effectively identify, define, design, deliver & measure blended development solutions as part of an integrated business focused HR team

Glasgow, United Kingdom

• Lead & facilitated delivery of Culture Transformation 3 day ‘Living Leader Programme’ across 3000 leaders across Centrica• Planned & facilitated targeted action learning sets with 8-10 senior team, (MD-1), supporting largest Organisational Change since gas privatisation• Provided >100hrs coaching, observation & feedback to individual delegates & teams• Demonstrated programme value through anecdotal stories, vlogs & quantified NPS impact (up to +20% +/- 5% for delegates) • Developed & delivered embedding plan including social media interaction, dedicated video channel, self-help intranet page with delegate resources, follow up booster calls & monthly nudge alumni e mails• Planned, managed, communicated & negotiated logistics for 8 f/t resources & 8 p/t facilitators across multiple off-site venues• Reported on programme delivery status & future modelling options to deal with changes within the wider organisation

Home Based - National Coverage

• Learning Design - working internally with L&D Business Partners, Central Functions, the wider business and external suppliers to create extraordinary learning experiences to accompany significant system, skill and behavioural change• Learning Delivery - utilising both direct & indirect internal associate resource to provide flexible, skilled resource to meet the needs of the business across inductions, multi skilling, compliance and functional development• Planning & Insight - Ensuring an effective planned approach that meets the needs of the business through effectively measuring and tracking assessment, delegate evaluation and return on investment wherever possible

Home Based - National Coverage

• Accountable for team of 2 Solution Specialists, 1 Performance Coach and 4 Learning Designers and the quality of their output• Accountable for learning experience design across Home Services and for stakeholder relationships in the design and delivery of commercially viable solutions which fulfil specific learning requirements• Responsible for coaching, development of core team together with sourcing and management of external suppliers to fill any specialist skills gaps• Implementation of end to end learning cycle from learning requirements through to solution delivery, evaluation and measurement of ROI whilst ensuring that solutions are FCA compliant where needed• Development of solutions across Home Services estate; onshore, offshore, outsource partnerships, franchisees and new businesses to enhance leadership behaviours, product knowledge and service excellence• Construction of longer term design strategy including the introduction of new learning technologies in line with brand strategy• Deploying learning technologies effectively as part of a blended learning strategy using a 70:20:10 approach, including social collaboration tools as part of a mobile learning platform

Home Based - National Coverage

• Co-ordination build & delivery of ‘Be Inspired - to lead’ during Oct10 for Scotland & North England field teams, working with external supplier MindGym to prepare 120 field leaders for peak winter workload• Design, build and delivery of ‘Be Inspired - to think’ during Jun11 for 550+ field leaders using internal SME’s to provide & deliver 15x1 day workshops aimed at improving commercial awareness• Change Capability Development; working with cross Services & Commercial teams to ensure that all change agents are supported & developed within their roles in line with Leadership Behaviours• Facilitator of Springboard programme throughout 2011 for 30 HiPo L6’s, working with external partners Bridge to help role model the personal leadership behaviours and values of self awareness, authenticity, openness, willingness to learn and to take risks

Home Based - National Coverage

• Intra team capability analysis and intervention plan development for 15+ team members including; skills gap analysis, training plan, bespoke master-class session development plus 121 coaching & Six Sigma exam preparation• Delivery of ‘what is Six Sigma?’ presentations at Marketing Awaydays, IS Awaydays and Staines Communication Fairs to audiences including; CIO, Head Of Marcomms, Head of Architecture, Head of Business Systems, Head of HR, General Managers & other business leaders• Leadership, performance management & project quality assessment of 2 practitioners• Development & on-time delivery of a national programme of projects within Service & Repair

Home Based - National Coverage

• >300hrs high quality training delivery, covering 4 syllabi, achieving an NPS score of >91% for 2009 from audiences ranging from first line manager to director• Devised national training plan and coaching support• Co-authored of internal support handbook ‘Six Sigma Flat Pack – Assembly Kits for Sustainable Change’ for >300 alumni & coachees• Ensured full participation and teamwork of 17 peer Six Sigma Practitioners in training delivery and live quality assessment• Teambuilding & knowledge sharing through programme of weekly bespoke master-classes, plus organisation of external awayday events in response to the needs of the team• Coaching of > 20 BAU change agents from all levels delivering a portfolio of change worth > £2m • Development of Six Sigma exams & quality-gate criteria ensuring sustainable change• Contribution to >£8m value delivery through coaching delivery in 2009

Home Based - National Coverage

• Delivery of > 190 Six Sigma Training modules• Development & Design of Six Sigma training material including; statistics, soft skills, presentation development & delivery and innovation tools & techniques• Coaching support of wider Six Sigma community in training delivery• Project management of > 4 individual strategically aligned projects, and contribution to > 10 projects adding > £7.5m value to both OPEX, Growth & Retention• Benchmarking & sharing of best practice with Process Excellence & Six Sigma Team in Direct Energy and alongside industry leaders at annual IQPC Process Excellence Conference • Coaching of > 10 leaders across Retention, ASC & Marketing through to Executive Green Belt accreditation

Leeds, United Kingdom

• Contact Centre Agent• Contact Centre Team Manager• L&D New Start Trainer• Change Team• Process Design & Development Team

Huddersfield, United Kingdom

Stock controller at specialist Bonded Warehouse Facility

Australasia

Travelled extensively through India, Nepal, Thailand, Vietnam, Indonesia, Australia and United States

Huddersfield, United Kingdom

Various positions including Order Picker, Forklift Driver (Reach & Counterbalance), Warehouse Supervisor, Warehouse Shift Manager