Jonathan Mayanja Email & Phone Number

Dubai, Ae

United Arab Emirates

Currently working as Misk 4 building reception security guard in Arada, Aljada -Sharjah.• Address general inquiries from building residents and propose solutions to their problems in order to ensure a positive living experience.• Greet customers, visitors, staff and contractors with a professional and friendly demeanour, directing them to the right apartments or departments.• Investigate and resolve complaints from customers using surveillance data, ensuring a safe and good customer experience.• Manage crises and emergency situations by calmly and confidently communicating with the residents and guiding them to safety.• Coordinate with maintenance and housekeeping teams to ensure that customer concerns are handled to their satisfaction.• Conduct monthly security briefings to ensure that the 18 VFS company staff at the Sharjah branch are fully aware of some of the potential threats at the workplace.

Dubai, United Arab Emirates

· Assisted with member check-ins, scheduling gym classes, and processing membership applications.· Managed inventory of gym supplies and equipment, ensuring adequate stock levels· Assisted members with correct gym equipment usage, offering guidance on safe exercise practices.· Ensured a positive and welcoming experience by addressing members concerns and resolving any problems promptly and professionally.· Assisted with audits and inspections, preparing reports and tracking action items to ensure compliance with work place standards.· Ensured adherence to the centre safety protocols, contributing to a safe and efficient recreation environment.

Kampala, Uganda

• Verified and entered data into various computer systems and databases using platforms like Google sheets, Microsoft Excel and Power bi, ensuring operation efficiency.• Maintained confidentiality and security of sensitive information by assigning access privileges to the team members.• Collaborated with other departments to ensure timely and accurate data entry and reporting.

Uganda

· Delivered comprehensive IT support to employees, ensuring smooth operations and resolving software and hardware issues promptly to minimize downtime.· Conducted user training sessions and developed documentation, enhancing end-user proficiency with IT systems and applications, resulting in increased efficiency and reduced reliance on technical support. · Assisted in the planning and execution of technology upgrades and migration projects, collaborating with other teams to ensure proper transition and minimize disruption to business operations.· Maintained accurate documentation of IT systems, configurations, and procedures, facilitating troubleshooting, and knowledge sharing.

Created project work plans for the development of a Cattle Records Management System for Dr Kariho Bernad’s ranch located in Nakasongola. I was in charge of mobilizing three other members of my group.Duties; Collection of User requirements•System Analysis• Creation of project work plans• Creation of testing packagesSkills Developed; Designing of questionnaires• Time management• Interviewing and Observation skillsSystem analysis

Bachelor'S Degree, Information Systems

Activities and Societies: CoCIS programmers Group

Ccna (Cisco Certified Network Associate)

Activities and Societies: Networking for small and medium size enterprises.

Uganda Advanced Certificate Of Education (Uace)

Uganda Certificate Of Education (Uce)