Jonathan Mc Garry Email & Phone Number

My goals for Year 2 in the Data Center Academy are to deepen my learning and earn additional industry certifications that will give me a competitive edge when I enter the workforce. One of the highlights of this year is the abundance of hands-on labs, which I believe are essential for developing strong technical skills. Through the DCA, we’re fortunate to.

Dublin, County Dublin, Ireland

• As part of my Data Centre Technician Internship, I had the opportunity to work in each of the following departments for two weeks. This experience provided me with a comprehensive introduction and understanding of the.
• Deployment: Managed cabling for IDFs (Intermediate Distribution Frames) and MORS (Middle Of Row). Set up new infrastructure and ensured all assets were validated in the system.
• Decommissioning: Participated in the safe and efficient removal of outdated or unused equipment, ensuring compliance with data security and environmental standards.
• Site Services: Supported the maintenance of data centre physical infrastructure by replacing and swapping out parts and troubleshooting issues.
• Logistics: Managed the receipt, inventory, and distribution of equipment and supplies, ensuring timely and accurate delivery to various departments.
• IT Support: Offered technical assistance to staff and clients, resolving hardware and software issues to ensure minimal downtime and maximum productivity.

Dublin 22, Ireland

Dedicated to learning modern data center technologies and I'm aiming to become a professional in the field, I'm committed to earning industry-recognized certifications such as CompTIA A+, Server+, Network+, and the Business of data centers. Excited about the prospect of contributing my skills to the ever-evolving Data Center technologies.

Dublin, County Dublin, Ireland

• Troubleshoot and resolve challenges encountered by associates in handling inventory, including tasks such as printing ASIN labels, processing damaged products, and adding expiration dates to food and health items.
• Address and resolve trouble tickets from customers reporting discrepancies between received items and the Amazon display page. This involves physically inspecting items at their warehouse location, capturing and.
• Log trouble tickets for inventory items that do not scan or generate errors during scanning processes.
• Oversee the buffer area in the warehouse, specifically designated for storing problematic inventory.
• Make necessary adjustments to inventory by adding or removing items as required.
• Promptly address and resolve issues arising during the day for Amazon Associates involved in stowing activities.

Parkwest Ireland

 Deliver excellent customer care, actively listen to request an demands escalating if required. As dealing with sensitive information be always on the look out for anythings out of place or that seems unusual. Support thousands of merchants with their PCIDSS (Payment Card Industry Data Security Standards) compliance, up sell our PDS package and offer.

Ireland

• Served as the first point of contact for users across three large and busy domains (Ervia, Gas Networks Ireland, Irish Water including all Local Authorities Staff nationwide) via phone, email, and self-service incidents.
• Working with technologies and systems, from Active Directory to Microsoft Exchange Server and Citrix XenApp farm and many more.
• Taking charge of ongoing incidents is my strength, focusing on swift resolutions and timely escalations when necessary. I collaborate effectively with resolver teams and technical specialists to ensure unresolved.
• Monitoring the Service Desk mailbox, I prioritize emails from VIPs and outage reports, handling Service Requests related to New Joiners, Leavers, Movers, and Additional Network Access efficiently.
• Contributing to the success story of a streamlined Service Request queue, I've played a role in resource savings and increased productivity. My contributions to the Knowledge Base ensure a shared repository of insights.
• Within the team, I brought technical knowledge and approachability to the table, earning trust as a reliable team member for handling challenging tickets.

Kinnegad

• I always enjoy giving back to communities as I think it’s important for people to realise the struggles other people go through on a daily basis as many of us are either not aware or don't take the time to think about.
• During my time helping the charity I carried out a number of jobs such as designing posters and invites for discount days, coffee mornings and cake sales.
• I delivered hampers in my car to less fortunate people in the community at Christmas time and other holidays.
• I worked in the back of the shop organising and tagging clothes before they went on sale.
• Replenishing stock in front of shop when short staffed ensuring all cloths and other items on sale were displayed in a neat and orderly fashion.

Dublin

• CDN Services Operation: Operate and maintain CDN services, ensuring optimal functionality of Caching, Streaming, and Origin Storage offerings.
• Configuration Management: Modify customer configurations based on requests, such as geoblocking, by utilizing rulebases and following MACD (Move, Add, Change, Delete) procedures.
• Customer Issue Resolution: Proactively address and resolve all customer-reported issues related to CDN services. This involves troubleshooting technical problems, providing timely solutions, and ensuring compliance.
• Customer Service: Deliver excellent customer service, ensuring that quality standards are upheld. This may involve direct communication with customers, addressing queries, and providing technical support.
• Activation and Disconnect Processing: Efficiently process new activations and disconnects, managing customer-initiated tickets from initiation to resolution.
• Monitoring and Optimization: Monitor the CDN infrastructure for performance, identifying potential issues, and implementing optimizations to enhance content delivery efficiency.

Main Street, Kinnegad, Co Westmeath

• Engage with customers to understand their IT issues, asking pertinent questions to gather comprehensive information with the ultimate aim of resolution.
• Conduct online research to identify cost-effective suppliers and analyze pricing strategies of similar companies.
• Collaborate and communicate with colleagues to troubleshoot and resolve computer-related issues.
• Contribute to advertising efforts by creating flyers for distribution in the local area to attract customers.
• Manage shop operations, including opening and closing when required.
• Utilize diagnostic tools to access and monitor computer systems for efficient issue resolution.

Sandyford

Thrilled to have secured an internship at Microsoft, a company I've long aspired to join. During this experience, part of my 2-year CCNMX Computer Networking & Maintenance course, I aimed to make a lasting impression. The supportive and patient employees made my internship positive. Tasks included Windows installation, staff profiling, organizing filing.

Fonthill Retail Park, Dublin 22

• Answering phone calls from engineers and aiding them in locating household machine parts by utilizing technical diagrams through our propriety in-house software.
• Assisting customers directly at the trade counter, addressing their inquiries, and enhancing their experience by recommending and upselling our products.
• Using SAP application for daily orders and weekly purchase orders, invoicing and returns.
• Delivering high quality customer service and technical support, combining a friendly approach with technical know-how.
• Conducting daily stock assessments and replenishing high-demand inventory as needed.
• Picking, packing, and generating invoices for orders to prepare them for post collection.

Fonthill Ind Estate Dublin 22

• Crafting templates from small metal pieces for the subsequent transfer of Silver/Gold onto labels.
• Inspecting paper from both machines at various stages with meticulous scrutiny, utilizing a mini magnifying glass to ensure the final product aligns with company standards.
• Assisting in the setup and operation of machines (under supervision) involved in cutting, creasing, embossing, and foil blocking operations

Fonthill Ind Estate Dublin 22

• Operating a forklift/counterbalance.
• Locating and conducting quality checks on stock.
• Ensuring appropriate stock levels for scheduled deliveries.
• Compiling orders onto pallets for dispatch.
• Managing the processing of purchase orders.
• Receiving and inspecting deliveries.

Greenhills Road Tallaght

Ccnmx - Computer Maintenance And Networking & Comptia A+, Fetac Level 5

CCNMX Computer Networking & Maintenance (FETAC) level 5 course which included the Comptia A+. Modules Covered : Hardware Essentials.

Fetac Level 6 Networking, Cisco Certified., Computer Systems Networking And Telecommunications, Higher Certificate Qqi (Fetac) Level 6 Ccntx Computer Network Technologies

Introduction to networks Explore the network, configure a network operating system, Network Protocols and communications, Network Access.

Java Programming L1, Computer Programming, Merit

Through out this course in Java programming I've learned about the different aspects of OOP, for my assignment I created a program and.

City & Guilds Basic Electronic Course

Activities and Societies:Introduction to Electronics: – Electric Current, OHMS Law, Insulation, Conduction and related formulae. Resistor.

Ecdl

Microsoft Word, Excel, PowerPoint, Access and Outlook

Junior Cert, 6 Honours And 4 Passes