🔹 Strategic Leadership in Global Sales Operations Spearheaded the development and execution of global best practices and sales strategies, significantly enhancing international business operations. Partnered with the Global Business Unit Director to craft and implement comprehensive rollout plans, extending organizational reach and operational efficiency.🔹 Training & Development Initiatives Innovated best practices into discrete, actionable training modules with supporting tools and SOPs, elevating team skills across 20+ countries. Delivered expert training and continuous support to country IB managers and regional trainers, strengthening global supplies and parts management.🔹 Analytics & Performance Management Led the production of pivotal performance metrics, including monthly and global IB scorecards and daily sales run-rate charts, enhancing decision-making processes. Pioneered the automation of reporting and development of analytical dashboards, providing critical insights at scale to meet the needs of Global IB teams. Conducted detailed data analyses to inform strategic decisions, supporting business forecasting, price realization, and policy development.🔹 Operational Support & Expertise Acted as the primary contact for country IB managers, facilitating daily management activities and troubleshooting, thereby ensuring seamless operational continuity. Executed comprehensive market and competitive analyses to drive strategic adjustments and maintain competitive advantage.🔹 Advocacy for Data-Driven Decision Making Developed a comprehensive understanding of company data, metrics, and systems, advocating for data-driven changes to enhance organizational decision-making capabilities.Open to Opportunities | Committed to Excellence in Global Sales Operations Management

🔹 Customer Insights Analysis: Specialized in gathering and interpreting customer data to derive actionable insights that drive business strategy. Utilized advanced analytics tools to segment customer bases and assess behavioral patterns, enhancing targeted marketing efforts.🔹 Strategic Decision Support: Supported senior management by providing data-driven insights for strategic planning and decision-making. Created comprehensive reports and presentations that clearly communicated trends, potentials, and risks.🔹 Market Research & Competitive Analysis: Conducted in-depth market research to stay ahead of industry trends and competitor movements. Evaluated market conditions to recommend strategies for new business opportunities and product innovations.🔹 Data Visualization & Reporting: Developed visually engaging dashboards using tools like Tableau and Power BI to represent complex datasets in an understandable format. Regularly reported on key performance indicators (KPIs) to track business success and areas for improvement.🔹 Cross-Functional Collaboration: Worked closely with Marketing, Sales, and Product Development teams to implement strategies based on customer insights with customer needs.

🔹 Marketing Campaign Management: Developed B2B telemarketing campaigns to attract new customers and managed the full cycle of marketing campaigns. Produced detailed reports on campaign outcomes using tools like Tableau, Excel, Oracle BI, Salesforce, Marketo, and Gretl.🔹 Data Analysis and Strategic Problem Solving: Identified business challenges through data analysis, improving operations by implementing strategic solutions. Created dashboards for tracking product management results and predicting potential business issues.🔹 Process Improvement and System Optimization: Refined lead management systems and CRM processes, collaborating with Marketing, Sales, and IT to optimize strategies. Streamlined marketing campaign execution and lead generation, ensuring accuracy in marketing reports.🔹 Lead Generation and Revenue Impact: Managed customer data in Salesforce.com and Marketo, developing targeted lists that generated over $7 million in 2017. Enhanced data strategies and quality for North America, leading initiatives to improve data depth and ongoing accuracy.🔹 Collaboration and Leadership: Aligned marketing strategies with global teams and business objectives, enhancing data utilization across departments. Led problem-solving sessions with stakeholders to boost key performance metrics, using Salesforce Wave Analytics for business solutions.🔹 Innovative Business Development: Supported new business segment launches, mapping processes from lead to cash and setting standards for lead generation.

Research  custom products that are not found in company buying guide for customers· Communicate with vendors about projects· Generate competitive analysis for pricing for special orders · Create interpersonal relationships with vendors and customers to aid vendor managementen· Develop efficient business practice to enhance the experience for our customers.

• Research different multicultural groups and created consumer profiles based on findings• Present research through written and verbal communication to supervisor and upper-management• Develop conversation architecture to communicate with the target audiences on company products • Conduct cost/benefit analysis on multicultural and financial planning campaigns• Develop competitive analysis to find areas for opportunity for C-Level Presentations

• Created a consumer survey to identify needs and wants of students to give to upper management• Rolled out customer loyalty programs to drive participation • Interacted with the student body to talk about concerns with food and cost • Created an internet marketing plan to increase engagement with the students of Illinois Wesleyan University

Our goal is to create an inviting environment for the multicultural community at Illinois Wesleyan. We want to engage the community into our Greek Life program. We want to arrange panels and bring in ethnic fraternities to help multicultural students feel comfortable at Illinois Wesleyan.

I worked as a intern in the Illinois State Athletic department. Spread awareness of ISU athletics. Sent out flies and postcards to our loyal customers and potential customer to let them know of the benefits at ISUMade mascot appearances at kids events and also out of town events to bring some excitement to the community

•Worked with community leaders to organize an event to raise money for children in the community•Scheduled business meeting with community leaders and sponsors to plan the event •Created advertising for the campaign and placed print ads in different locations of the city•Communicated with the community through Facebook and Twitter

I operated the sales for games in the County Fair section of Six Flags Great America.Worked with customers to give them a grade A experience at Six Flags Great AmericaWorked with a team to drive revenue for the games department at Six Flags Great AmericaDirected vistors in the park to new attraction and good places to eat in the park