Administered and supported Active Directory with Internal and External Users, Desktop Apps and all MS Office Products, SharePoint, VPN Issues, Mobile Devices, Android / IPhone, Tab lets, SecurID / RSA Tokens and Smart badges / Smart Cards, Symantec Encryption / McAfee Drive Encryption / McAfee EPO Servers, Hello 4 Business all options and 2FA Authentication (Duo mobile), Users Outlook Personal Storage Files and Home Drives, Users Windows Profiles for Local Desktop / Re-Image.Subject Matter Expert - Assisted New LMSD Employees with training / troubleshooting issues.

Managed and supported with Hotels, new deploy / cleanup of Server Rooms, IT Administrator. Administered File, Print, E-mail, & 3rd Party Vendor Servers (SafLok, Delphi, Opera, Micros),Hospitality PMS Servers, Local and Remote. Windows Deployment Services / Virtual Servers and PC’s, Remote NOC Server Farm as well as Remote Citrix Sessions, Remote Desktop and Remote Apps.Supported Client Systems (Hardware/Software), Setup, Drivers, Upgrades, Performance, Clean up. Supported Clients with ISP Connection and performance Issues. Administered Network Printers, Security Cameras, Network Switches, Routers, Time Clocks.Smart Phones: Blackberry, IOS, Windows, Android, IPads and Tablets.Setup and Administered a VOIP System, Ran and Terminated Cat5 Cable.Administered and Supported MS CRM 1.2 / 3.0, SQL Servers