Jonathan Mcfarlane Email & Phone Number

Ireland

Northern Ireland, United Kingdom

A results focused Sales Director with significant multi-sector experience and a proven track record in delivering substantial profitable sales growth derived from the creation and execution of strategic commercial plans.I believe people are fundamental to business health and future success and I have lead several change initiatives across various organisations to improve team engagement, bench strength and enhance overall culture. A customer focused leader, highly skilled in developing excellent customer relationships and developing strategic plans that are focused on improving the customer experience and building future partnerships.Recognised for my relentless approach, energy and passion to continuously improve self, others and organistions.

Northern Ireland

Senior Leadership role with full responsibility for P&L /BSC management, and GIV growth for Northern Ireland managing volume, value and margin performance. A unique role within Akzonobel, leading a multi-Channel sales team to execute and deliver the commercial plan and support the wider strategic UK&IRE goals.People focused, I understand the importance of creating strong customer partnerships and internal stakeholder management to support the delivery of business results.Highlights:- Development and implementation of Northern Ireland YOY growth strategy - National Sales Manager secondment – leading Sector focused sales team - National Project lead on Customer Engagement Strategic pillar – developing Customer Experience- Lead within major Project to deliver a new pricing architecture and EPOS processes – Team award in 2016- Akzonobel Global Talent Development centre participant – one of twelve in UK&IRE in October 2016- Team development – improved bench Strength in Northern Ireland – Akzonobel UK&IRE Values award 2014- IOI Strategic alignment – Improved ways of working with ROI business

Northern Ireland

Leadership role for the Northern Ireland Security operation of Compass/VSG consisting of a team 125 across multiple sites operating on a 24 hour / 7 day week basis. Responsibility for the overall management and direction of the team in order to provide an efficient, effective and stable provision of security services to existing clients as well as seeking out opportunities for new business development.Highlights:- Strategic Account Management training introduction in NI – Blue Chip / Global accounts- Revenue growth and account development – Several new awarded accounts within NI- Cost control – pioneered the implementation of equipment to reduce Manpower cost- KPI tracking and improvement – numerous team awards within NI – part of the National SIA awards 2011

Belfast

Management responsibility for ensuring value-added customer experience and continuous improvement within a developing retail store. I managed a team of 95 (Managers and co-workers) and influenced key stakeholders within other business units to effect the customer end user experience.Highlights:- Best Mystery shop results in UK 2009- Best Customer Satisfaction Index results in UK and European IKEA stores 2008/9- Management of IKEA’s service partner teams (50 managers and staff) that helped to provide additional services to visitors – part of the tender and selection process-Maintaining the correct service levels within the business and meeting cost targets, K.P.I.’s, and budget/time constraints- Dealing with and resolving complex customer complaints - Supporting the recruitment, selection and training within Dublin store opening 2009

Northern Ireland Stores

Senior manager role focused on store standards; risk reduction and financial targets and ensuring the delivery of excellent customer service. Leading a team to deliver a £12 million turnover, motivating and developing a management team and encouraging a ‘Can Do’ culture within the wider store team.Highlights: - Developed through multiple management roles – providing exposure to the fundamentals of leading a business- Successfully led the Trade initiative within B&Q – and supported the introduction of TradePoint- Managed the re-structure of Stock teams to a positive outcome

Northern Ireland

Field based role maintaining existing customer relationships and seeking out opportunities for new clients to ensure business growthHighlights: - Developed self and sales team during a period of acquisition – Aerocrete to JP Corry Group-Progressed from internal sales to Customer Account Manager-- Supported the business throughout their expansion period in Northern Ireland, helping to establish and develop branches in Downpatrick, Belfast and Ballymena.

Ba(Hons), Business Studies, 2:1

Ilm Level 3 Certificate, Completed

Ilm Level 3 Award, Completed

Higher National Certificate, Business And Marketing, Distinction