Jonathan Mcgrory Email & Phone Number

Hampshire, England, United Kingdom

United Kingdom

Primary client contact into Choice. Responsible for developing, managing and reporting on KPIs. Identifying business areas of improvement across Logistics, Operations and IT between Choice and the client.

London, United Kingdom

Managed a remote team of 10 direct reports, providing support to global operations and multiple lines of business. The team were required to assist and work multiple different activities to ensure smooth running of logistic operations. Also required to identify system issues and failures, recording and tracking them to ensure continuous system.

United Kingdom

Managed team of partner workers, ensuring all system processes were carried out within agreed SLA and accuracy requirements. Documented and updated all key work processes.Held monthly business and performance reviews across EMEA region.

Worked with local service providers to ensure all required activities were carried out within agreed SLAs.Dealt with escalations from customer complains, ensuring route cause established, and corrective actions put in place. Level of service analysis and process improvements.

Responsible for day to day management of a team of 5 Operations Controllers.Implemented new processes and ensured correctly documented as work instructions as per company requirements.Managed team recruitment process.

Carried out a variety of system transactions as required.Suggested process improvements to improve efficiency.