Jonathan Mckenzie Email & Phone Number

Edmonton, Ab, Ca

Edmonton, Alberta, Canada

Toronto, Ontario, Canada

With a focus on assisting customers in deploying our product and planning projects while establishing effective procedures, I have successfully managed a number of client onboarding and implementation engagements as a seasoned professional with experience in project management and client relations across numerous sectors. I have worked closely with BrokerBay's Product and Engineering teams to develop the product roadmap, from managing relationships and collaborations with third-party contacts to leading cross-functional teams of product owners and engineers. We have been effective in outlining the uses and applications of brand-new product features by contributing ideas and insights obtained from conversations with clients. My strategic planning and execution abilities have resulted in a 40% decrease in time to value, with our average decreasing from 2+ months to as low as only 3 weeks - a noteworthy improvement. Through in-depth user trainings and customized support, I have led the installation of our platform for 20+ enterprise-level organizations, equalling 250K+ individual users. I was also able to develop and launch KPIs to gauge the effectiveness of implementation teams, taking into account performance gaps and bridging them to improve the team, thanks to my leadership expertise. As the recruiting manager, it has been my duty to choose handle most of the hiring process, from choosing and interviewing potential candidates to ironing out contract details and aligning resources for onboarding. In addition, I automated up to 80% of the employee onboarding learning route, which cut the time required for onboarding by 50%. I coach toward high performance levels by directing continual training for staff members throughout their employment, tracking their objectives and accomplishments, and assisting team members in achieving their professional goals through development programmes.

Toronto, Ontario, Canada

Toronto, Canada Area

I assisted teams from the software development and product industries in reproducing, analyzing, and fixing platform bugs. My responsibility and accountability were displayed through self-directed job management. I created client connections with a focus on retention and increased product adoption through targeted training activities that emphasized product efficiency. I led a team of remote engineers in projects to automate 25%-30% of manual quality assurance inspections, increasing output and decreasing discrepancies. I documented processes in order to automate quality control tests and ensure the highest level of work, reducing project completion time, improving communication between internal team and enhancing process efficiency. To streamline the QA process, I created designed, documented, and implemented new procedures, realigning the department on company goals and directives.

Toronto, Ontario, Canada

I strategized product development for all business lines, including mobility, satellite, and internet services, as a subject matter expert. In addition, I handled customer escalations and served as a liaison between the client and Bell HQ. I streamlined and tracked workflows in order to measure the standard of output and make necessary modifications as required. I mentored and managed the Support Department's continuing staff growth. I conducted analytical reviews of daily and monthly discrepancies, including daily general ledger account balance reconciliation. In partnership with the Loss & Prevention Team, I improved department compliance by assisting with internal audit activities. I directed all inventory operations - performing daily, weekly and monthly audits, performing all purchasing duties for the location and overseeing all shipping and delivery tasks for the location.

-Supervise staff as necessary, ensuring job execution, adherence to rules and policies of the company, and other supervisory duties as assigned-Prepare product for shipment, receiving, building pallets and wrapping, processing all required paperwork and maintain adequate records for reporting and tracking-Organize the warehouse to deal with fluctuations in volume and the demands of the business-Take regular stock of the inventory, keep ERP and WMS systems accurate and up to date, perform cycle counts, and inventories, analyze inventory level reports, and plan for future capacity requirements