Coordinate appointments, tours/virtual tours, calls and respond to incoming calls and emails.Handle social media postings and advertisements on sites like Instagram, Zillow, Trulia, etc..Accurately display knowledge of our property, it’s features and surroundings during tours and virtual tours, giving input on local happeningsCurating as well as participating in resident events and functionsConducted background checks, collected application fees, security deposits and rent payments from prospects and current residentsWork with local vendors and companies (I.E) Verizon and comcast, to promote their services to our residentsBuilding a rapport with current tenants to give them personalized service, as well as meaningful experiences

Ship and receive transfers and client merchandisePerform cycle counts and reconcile discrepancies with the Store ManagerPrepare merchandise for shipping and ensure proper packaging and wrapping is in placeEnsure all merchandise is properly ticketed and censoredPrepare the store for inventory and prepare merchandise for in-store allocationSupport operations and store maintenance regarding facilities and fixtures

work in a fast-paced environment and handle multiple tasks efficientlyProvide excellent customer service with the ability to develop meaningful and loyal client relationshipsBrand Ambassador, communicating features and benefits of our property and amenitiesRecommend, select, and help locate or obtain local attractions based on the resident's needsWelcoming visitors and directing them to the appropriate destinationanswering phone calls, responding to emails, and preparing documents, including office correspondences and memosCoordinating and managing appointments, meetings, the conference room schedule, and the guest suites in order to prevent duplicate bookings

Generated traffic online by posting ads to craigslist, apartments.com and ZillowAssisted in the move-in/out process with tenants and prospective tenantsCoordinated appointments, tours/virtual tours, calls and responded to incoming calls and emailsAccurately displayed knowledge of my property, it’s features and surroundings during tours and virtual toursTook pictures and videos for virtual tours using the box appPracticed safe procedures during the Covid-19 Pandemic, while meeting occupancy quotasPrepared and completed all necessary paperwork for new move-ins, in a timely fashionProvided excellent customer service and established rapport with my residents, while ensuring satisfaction

Oversaw the property, the team and all operations of concierge functions Supported package receiving and distribution operations to ensure packages are accurately entered and stored safelyManaged scheduling needs as far as sick calls, call outs, and no-showsManaged on call support and working the desk if no back-fill was providedSet positive examples for employees to provide excellent customer serviceLead interviewing and hiring of employee team members with the appropriate skills with proper approvals from the Director of OperationsWarmly greeted residents and their guest, preferably by name, building relationships and garnering trustProperly used the entrada system to navigate day to day operationsReviewed, validated, and submitted payroll to upper management

Provided assistance for residents with move ins/outs, maintaining a calendar / log of social events and apartment showingsEstablished relationships with residents. providing tailored services to their individual needsReceived and maintained logs of packages before delivering them to the appropriate residenceFacilitated parking and general movement throughout the building for outside contractors and prospective tenantsIntercepted and directed calls and emails for leasing and management staffSecured the area; checking all doors, windows, and amenities dailyProvided curbside/door assistance with baggage and other items, assist with local area information, and execute daily tasks in accordance with operationsParticipated in frequent resident events and social gatheringsTrained new members of the team, as well as 3rd party vendors

Greeted and acknowledged all residents by name, keeping a log of all guests and contractors/vendors, providing excellent customer serviceAssisted residents with immediate needs and concernsAssisted residents in evening and night-time move-ins/outsPatrolled resident common areas; securing all key doors, windows, and amenities daily​Provided updated information for local restaurants, special events, transportation, etc.Monitored lobby traffic and alerting residents of deliveries and arriving guestsEstablished relationships with residents, providing tailored services to their individual needsIntercepted and directed calls and emails for leasing and management staff