• I am consistently exceeding expectations within my current role.• I understand the importance of being able to prioritise • I am willing to go the extra mile and will regularly work over my contracted hours• I am a valuable member of my organisation and have a positive effect on others• I have 14 years experience in the industry• I am progressing towards ACILA qualification• Proficiency in all areas of Microsoft Office, including Excel, Word and PowerPoint• Excellent communication skills, both written and verbal • Over 10 years’ experience in the Insurance Industry predominantly in the commercial sector• Competent in dealing with Business Interruption claims• Licensed to deal with claims up to £100K • Validated Building claims via video call and on-site• Over 4 years loss adjusting experience which includes working during periods of surge• High standard of technical ability• Act as a mentor to less experienced members of staff• Strong focus in maintaining relationships with suppliers, insurers, brokers and policyholders• Adhere to service level agreements, GDPR, data protection and CILA and financial regulatory guidelines• Highly aware of the importance of ethical decisions and customer service in the work place• Hard working, highly motivated and available to complete overtime in order to achieve team goals• Dedicated in the continuation of study in order to achieve ACILA certification