Jonathan Mcspadden Email & Phone Number

United States

Texas, United States

♦ Managed contracts with more than 50 electrical vendors across the U.S., creating higher profitability for the company, negotiating lower rates for service.♦ Trained electrical vendors on process/systems and how to submit quotes with proper breakdowns to understand costs, time onsite and any lead time for materials or equipment. ♦ 90% retention of all electrical vendors I signed on after price negotiations to meet margins between 20%-30% depending on trade and region of the U.S.♦ Created SLA and KPI reports from scratch via excel for each team in the FM department in order for Senior PM’s to be made aware of employees and projects requiring KPI/SLA coaching.♦ Utilized Tableau to access reports, pull data and identify opportunities for improvement within the team, the vendors, the systems and processes.

Crowley, Texas, United States

♦ Increased KPI’s for all (3) teams managed by identifying areas for improvement and providing tools for success as well as 1:1 coaching, resulting in higher performance and client satisfaction.♦ Developed quarterly executive presentations to executive ownership regarding the profitability of assigned client portfolios, project timelines, and service satisfaction/KPI ratings.♦ Prepared bids for clients regarding electrical, plumbing and handyman needs. Reviewed employee bids as needed before submission to client. Prepared a few bids for pools for hospitality clients as well.♦ Stepped in as Acting Senior Account Manager my last year for all Senior meetings and duties including accruals, deferrals, projections, and client calls. Managed (2) teams including (7) employees and (20)+ projects.

Crowley, Texas, United States

♦ Managed 100+ independent contractors to support national retailers with their planned and emergency needs, communicating with clients and their third-party platforms to track tickets.♦ Provided daily and weekly reports internally and to clients showing progress of work orders, financial impact and any possible escalations.♦ Coordinated work order priorities by setting up internal team member objectives and reporting on their adherence to account managers.

Crowley, Texas, United States

♦ Dispatched work orders in facility maintenance. Cold calling along with using company database to find suppliers in specific areas across the U.S. and utilizing company portal to track tickets.♦ Negotiated the scope of work, including SLA requirements, with a variety of contractors regarding service speed/quality to ensure client satisfaction and profit goals per work order were achieved. ♦ Analyzed and processed vendor/supplier invoices ensuring compliance to agreed costs.

Education record

Education record