Jonathan Melzer Email & Phone Number

United States

My day-to-day responsibilities were as follows:As a Director in ITSM and Resilience, I effectively managed up to five concurrent accounts, forging strong relationships with senior executives and overseeing multiple projects to ensure superior delivery quality. Specializing in large financial institutions, including nine of the top 15 U.S. banks, I played a critical role in designing and implementing robust risk-based IT capabilities, such as IT Asset Management, Technology Resilience, and Operational Resilience. My strategic initiatives led to significant improvements in operational efficiency and risk management. Leveraging deep expertise in industry frameworks and regulatory guidance I guided clients' IT leadership in defining strategic and technical roadmaps, optimizing operations, and accelerate adoption of emerging technologies. As a results-oriented director with strong teaming skills, I excel in delivering transformative business outcomes and enhancing client satisfaction.✪ Below are my notable accomplishments ✪➤ Developed Service Offerings in IT Asset Management (ITAM) and Tech Resilience to increase PwC's market presence. Delivered on these service offerings to drive ~$18M in year over year new business➤ Consistently transform one-time projects into large recurring accounts with up to $20M in annual revenue by helping clients realize significant cost savings and cost avoidance➤ Worked with strategic tooling partner to develop a joint go-to-market strategy, driving an initial $30M resilience transformation and roadmap for similar opportunities➤ Worked closely with cross-functional teams to win and deliver multiple $40M projects ➤ Recognized for my ability to develop others and often sought as a mentor for acclimating new team members to the PwC culture as well as for career development.➤ Assisted Financial Services clients in closing over 30 regulatory findings related to IT Asset Management, Operational Resilience and Third Party Risk Management

Managed delivery of large, complex regulatory remediation projects for Large Financial institutions, helped clients understand and define a risk-based approach for quantifying and reducing risk related to their technical environment. Worked closely with clients internal risk and audit practices to garner a deep understanding of how to understand and control risk in the environment through implementation of a Risk and Control framework, and defining preventative and detective measures. ✪ Below are my notable accomplishments ✪➤ Sold and managed multiple $20M - $40M complex Part 30 and A7 remediation efforts focused on Risk Management and IT Operations. Oversaw multiple delivery teams consisting of upwards of 40 team members➤ Worked with large banking clients to define risk frameworks to understand and manage risk associated with third party vendors migrating to the cloud. Developed automated tooling to understand concentration risk and fourth party risk➤ Worked closely with Senior Leadership to design a global delivery model between PwC's partner firms➤ Designed and implemented a technology driven service mapping capability, which helped clients understand how infrastructure supported critical business functions, and better understand the dependencies and impact of outages ➤ Leveraged the service mapping capability to designed and implemented an automated "Resilience as a Service" catalog, to automate compliance with resilience standards, and an Application Portfolio Management dashboard which provided detail views of risks and vulnerabilities associated with critical business processes

Managed large scale transformation and regulatory remediation projects including resourcing and financials to simplify overhead associated with large scale programs. Led teams of up to 10 team members to deliver multi-million dollar projects to support clients in maturing the IT Operational and Risk Management capabilities ✪ Below are my notable accomplishments ✪➤ Managed multiple strategic multi-million dollar projects concurrently ➤ Recognized across function for my ability to develop others and often sought as a mentor for acclimating new team members to the PwC culture as well as for career development.

Chicago

Acted as a Project Manager and Technical SME for strategic IT Service Management projects

Greater Chicago Area

Greater Chicago Area

Chicago

Pwc In Chicago

B.A, Psychology

A.A, Psychology; Computers And Business Management