Jonathan Mendum Email & Phone Number

Jacksonville, Fl, Us

• Work frequently in PowerShell; built-out dynamic distribution lists for all clients’ All-Staff exchange groups• Work frequently in Exchange online; developed mail flow and SPAM filtering rules to increase security and eliminate mailbox clutter for clients• Built out GPOs for clients for software and printer management• Work frequently in Cisco/Meraki portal to develop the safest firewall rules for our clients; ranging from port, IP, and country blocking security• Built custom images to install in client environments• Work frequently in a Hyper-V environment for virtualization of Windows servers• Manage Dell iDRAC and local HOST servers• Advanced work within Windows environments• Work regularly with a wide-range of security applications; Webroot, ThreatLocker, Perch, Huntress• Work frequently in AzureAD for compliance management, MFA security, conditional access policies• Vendor Management• Work frequently with VPN standards; primarily L2TP and PPP

Miami Gardens, Fl, Us

*CONTRACT*+Install WAPs+Cable management+Patch work+Windows 10 imaging through WPEINIT protocol+Static IP addressing+Domain configuration+iPad configuration

Orlando, Florida, Us

+Managing Exchange and Active Directory Users+Windows Server management (2008 and above)+ Routing and remote access management+DHCP Scopes+Network installation and management on a small business scale+ Wireless networking and WAP implementation+Cisco router and switch management/configuration on a small business scale+Print server management+Domain management, along with Direct Access+User security protocols and limitations based on company policy+KeyFob management for magnetic locking mechanisms+Laptop/Desktop/Tablet imaging through IMAGEX and DISM protocols+VoIP Phone management and configuration

I was promoted to production lead at my current job for Connect-Tek, LLC. I perform the same duties as before my promotion, with the addition of several. These include, but are not limited to the following:1) Maintain optimum ticket production to “set the bar” 2) Share tips and secrets on maximizing production3) Be a mentor to new techs, offering assistance, confidence, and escalation4) Assist tech managers in escalation whenever possible5) Assist tech managers in moderation of group chat

I work as a sub-contractor for Bask, under the company name Connect-Tek. I am a remote support and repair agent for the company. I am responsible for being on call during my shift for any tickets that may come in regarding customer issues. These issues can range from e-mail problems, viruses, hardware or software discrepancies, etc.

Carmel, Indiana, Us

During the morning and afternoon hours, before our auction starts at 6 pm, I am responsible for taking pictures of all the vehicles on B and C lane that come in for the sale that day. This way, our online bidders have a view of the car they are bidding on. During the auction hours, from 6-8 pm, I ensure all printers, workstations, and software are running effectively and with no error.

Boca Raton, Florida, Us

I perform PC tune-ups, troubleshooting, and network connectivity procedures for customers; as well as inform potential buyers of our technology products.

Bachelor’S Degree, Computer Systems Networking And Telecommunications

Associate Of Arts (Aa), Business Administration And Management, General