- Continuous review of all IC channels to ensure they support delivery of the corporate plan.- Strategic planning to improve overall staff engagement with organisation priorities.- Responsible for ongoing delivery of internal channels, including organisation intranet, staff bulletins, CEO messaging, digital signage and internal events.- Additional responsibilities as Emergency Duty Officer, ensuring the council's residents, staff, assets and reputation are protected in the event of a local emergency.

- Confidently use InDesign and Photoshop to create inspiring, editorial-style documents shared across the UK and International estate. - Collate, condense and format information from a range of stakeholders to ensure appropriate content is shared with stores.- Use a variety of internal communication channels, including printed communication, company intranets, Sharepoint file-hosting, shared mailboxes and Yammer, gaining a clear understanding of how each channel is suited to different communication needs. - Worked on several change programmes of varying scale, including the launch of new systems for managing staff absence and holidays, and an overhaul of visual merchandising training via a digital platform.

- Retail Line Manager of over 100 staff managing the day-to-day running of a multi-million pound store.- Responsible for driving sales and profit, whilst rigorously managing costs in a challenging retail environment.- Accountable for ensuring the store and my team delivered on measurable KPIs while exemplifying key brand values, including legal compliance, profit and loss management, and corporate responsibility.

Cast Member at The UK Pavilion in EPCOT, representing the United Kingdom. Appointed as a Disney Trainer in July 2010