• Responsible for the creation of OKR’s each year, to ensure companywide visibility on the direction the Quality organization, and develop KPI dashboards to measure impact of continuous improvement and operational excellence drivers• Designed and implemented new strategies and processes to ensure the quality of the organization is healthy, stable, sustainable, and continuing to move in the right direction• Work with Product, Development and QA team members to assure deliverables are predictable and with defined quality• Responsible for analyzing market trends, new technology and tools to ensure the company is at the leading edge of our industry• Design and lead multiple software projects across numerous global teams• Work with the teams to define manual testing and test automation coding norms, including technology/tool enhancements, implementation oversight, and promoting continuous improvement through quarterly objectives• Involved with scaling our automated testing in a continuous integration environment, defining and evolving our testing strategy in service of team and company objectives• Created a Software Quality Syllabus and implemented personal development plans to help guide and support team members through their careers • Established a new onboarding process that has been adopted across the Quality organization, which resulted in substantially reducing the time and cost of scaling our teams• Designed and implemented a centralized documentation space to allow team members to collaborate and share knowledge• Experience providing support, guidance and asserting calmness to all team members during high pressure situations such as time sensitive releases

• Lead projects which included the development and enhancement of QA processes and procedures.• Project Management. Ensure all departments, including QA, are represented at all project kickoffs and a custom QA plan and timeline is created specific to the needs of the project.• Continuously look to improve practices and procedures that could help drive overall quality.• Attend and contribute towards sprint planning meetings and provide high level estimates on features and defects for QA.• Creation, enhancement, and execution of test cases for front-end, back-end and mobile applications.• Communicate success/failure of testing, document findings, and work with product, development, operations, and QA to diagnose, create plan of action, and resolve issues.• Collect and communicate Quality data on a sprint by sprint basis. • Implementation and upkeep of the AWS environment.• Creation of automation scripts to help improve speed of testing during the embedded and regression testing cycles.

I work with our development team performing test execution defect management, reporting defect remediation, test planning and test case/script writing. I am requested to help automate testing processes, create statistical reporting and ensure our customers are getting defect free resultsEssential Job Functions: Follow defined quality methodsTest, evaluate and measure new or modified software programs and software development procedures used to verify that programs function according to user requirements and conform to establish guidelinesExecute regression tests, functional tests and data tests to determine weaknesses in software codeProvide recommendations, guidance, and direction for automating manual regression suitesReport, track and determine priority of reported bugs promoting quality achievement and performance improvementRecommend program improvements or corrections to programmers and identify program processing errorsReview new or modified software, including documentation, diagram and flow chart, to determine if a program will perform according to user requests and standards and that they conform to guidelines.

I ensure that all daily operations of the company are handled professionally. Duties encompass all aspects of organizational support, including direct involvement with clients to ensure their long-term satisfaction and retention.Essential Job Functions:Conduct webinar based or in-person training's for clients Maintain 150 client systems ranging from state and county level to small villages and private housing areas.Maintain, manipulate and manage client databases.Develop detailed records of all interactions with clients via an internal shared data management system (ACT). Develop technical reports and instructional materials for clients and staff.