Jonathan Middleton Email & Phone Number

Lake Mary, Florida, US

• Responsible for the creation of OKR’s each year, to ensure companywide visibility on the direction the Quality organization, and develop KPI dashboards to measure impact of continuous improvement and operational.
• Designed and implemented new strategies and processes to ensure the quality of the organization is healthy, stable, sustainable, and continuing to move in the right direction
• Work with Product, Development and QA team members to assure deliverables are predictable and with defined quality
• Responsible for analyzing market trends, new technology and tools to ensure the company is at the leading edge of our industry
• Design and lead multiple software projects across numerous global teams
• Work with the teams to define manual testing and test automation coding norms, including technology/tool enhancements, implementation oversight, and promoting continuous improvement through quarterly objectives

Lake Mary, Florida, US

• Lead projects which included the development and enhancement of QA processes and procedures.
• Project Management. Ensure all departments, including QA, are represented at all project kickoffs and a custom QA plan and timeline is created specific to the needs of the project.
• Continuously look to improve practices and procedures that could help drive overall quality.
• Attend and contribute towards sprint planning meetings and provide high level estimates on features and defects for QA.
• Creation, enhancement, and execution of test cases for front-end, back-end and mobile applications.
• Communicate success/failure of testing, document findings, and work with product, development, operations, and QA to diagnose, create plan of action, and resolve issues.

Saint-Laurent, Quebec, CA

I work with our development team performing test execution defect management, reporting defect remediation, test planning and test case/script writing. I am requested to help automate testing processes, create statistical reporting and ensure our customers are getting defect free resultsEssential Job Functions: Follow defined quality methodsTest, evaluate.

Saint-Laurent, Quebec, CA

I ensure that all daily operations of the company are handled professionally. Duties encompass all aspects of organizational support, including direct involvement with clients to ensure their long-term satisfaction and retention.Essential Job Functions:Conduct webinar based or in-person training's for clients Maintain 150 client systems ranging from state.

Primary Education

Sociology

Business Studies, Design Technology And Sport Science