Jonathan Middleton Email & Phone Number

Mattoon, Illinois, Us

12/6/2024 Organic growth of LinkedIn followers from 268 to 839 and 0 to 88 since 8/11/20212024 Supported seven new products released and three products improvedRefresh websites to improve Google search resultsShowcase partners and stakeholders with frequent social media postsSupport R&D, sales, and marketing of new conduit systemsCreate technical documents for engineers and sales managersSupport two websites with HTML and WordPress2024 Inventory 30 file cabinets and report on contents for condensing or disposal12/2023 Increased cadence of product development from one every five years to two every year11/2022 Promoted anti-static Type ASUA-HD hose for green energy 6/2024 Compiled intellectual property record from 1908 on 11/10/2023 Improved display materials for sales personnel10/26/2023 Created over 1,000 branded publications and ads10/13/2023 Improved online content for sales and service9/8/2023 Refreshed brand materials with international partners 6/21/2023 Extended content for three websites5/25/2023 Improved search results with refreshed content3/9/2023 Documented nuclear conduit history from 19753/6/2023 Shared company history research with CEO2/18/2023 Two new products released per year with content10/24/2022 Designed tradeshow displays to improve impact10/17/2022 Improved information for AIA MasterSpec10/5/2022 Found part drawing, avoiding $3600 replacement and 12 weeks of machine downtime9/12/2022 Designed and delivered 162 marketing pieces in 12 months5/31/2022 Released three two-minute instructional videos and instruction sheets4/29/2022 Reduced technical questions by over 50% in ten months with improved web content3/21/2022 Market forecast (3/9) called a "great report" by Corporate President2/21/2022 Designed and delivered 312 metal tools to promote conduit sales

Baltimore, Md, Us

Over 713 SOP / Work Instructions (WI) released in 236 workdays for nine workgroupsCreated over 925 manufacturing documents in 236 workdaysTrained four team members in 11 monthsCreated 11 illustrated SOP / WI per dayAccelerated production by 1,800% in three months170 SKU site increase in six months (CEO's report)Overcame 50% staff death, bereavement, illness or turnoverNo injuries or claims against manufacturing in all workdaysModerated international supplier collapse in COVID conditionsSupported nine workgroups with on-call work instructionsCreated templates and forms to speed new process documentationDaily Scrum standup meetings for RF and Class 3 manufacturingApplied microscopic photography to inspection and approval IPC RF, SMT, TH, coating, wave/selective solder for Lead/RoHSAddressed Quality Alerts or customer issues in SOP / WI documentsShowed IPC standards, blueprints and BOM extracts in SOP / WIInvestigated quality at Receiving, providing photo documentation for claims to shippers / vendorsImproved photos, tool lists and instructions for harness and enclosure manufacturingSupported NPI with new documentation on demand

London, United Kingdom, Gb

Sr. Tech Writer supporting worldwide sales and serviceAnalyzed web site use with Google tools for localization decisionsBug fixes extended into editing wiring diagrams for all products Researched and wrote developer content (QSG, API, SDK, browsers, networks, and code examples)Increased cable and adapter sales to $2 million per year Audited e-commerce site, correcting data and images for products Created 147 documents in six languages, in 21 Agile sprints in 32 months Created and sustained three hardware user manuals for 32 monthsAuthored structured Help with HTML5, CSS, and MathMLBuilt code in VMWare, loaded builds, tested, committed, and pushed versioned releases to a Git repositoryTested software in QA team and documented issues in Redmine, MS Teams, Confluence, and JIRASupported use of email- and push-notification, and web content Validated and verified data and meta dataCollaborated in UX and GUI test plan writing and UX testing of software for 21 software releasesParticipated in Hardware and SDLC, Agile sprints, SCRUM, and SAFe (Scaled Agile Framework) Created secure digital documents in English, French, German, Italian, Chinese, and JapaneseManipulated files in VMWare, Git, SAP, Jira, Confluence, and MadCap FlareHBM merger with HBK - Hottinger Brüel & KjærRepurposed FrameMaker and Solidworks 3D data for user instructionsCreated pin-out, circuit, data flow, wiring, and functional block diagrams Edited FrameMaker and Excel files, moving content to Madcap FlarePhotographed and edited photos using Photoshop CC 2020Published peer-reviewed Flare Tips and Tricks in the MadCap Community as J_MiddletonParticipated in FAI of thousands of surface-mount parts saving 100 hours of engineering laborOperated MadCap Flare and Git as CMS for images, HTML topics, and document templatesEdited XML/DITA files to use html single-source topics for multiple outputs (like Arbortext and Oxygen)Hardware-agnostic data transfer using APIs, XML, and JSON

Beloit, Wisconsin, Us

Senior Technical Writer for a distributed engineering teamAnalyzed Électricité de France S.A. (EDF) contract to identify, plan, and deliver documentsInterviewed French engineers to interpret the French contract or document review commentsWon French approval in six months for two manuals with three appendices each Delivered packages to EDF for review, then respond to French commentsUsed Oracle, Word, Excel, Photoshop, and Illustrator to create documentsResearched effects and made changes to documentation for over 200 Engineering Change Orders (ECOs)Researched, requested, managed, and compiled nuclear valve and pump documents (France, Italy, Spain, etc.)President and Vice-President attempted fulltime hiring to meet EDF deliverables schedule, but could not break HR headcount capValidated and verified data, meta data, and data sources for contract deliverablesReported project status, bottlenecks, then proposed and implemented solutions with managementCreated illustrations from 2D and 3D files using Solidworks Composer and IllustratorCreated, shared, and maintained engineering "punch lists" for project closureUsed PPEs in machine shops, on factory floor, and in engine test cells to inspect enginesProofread and redlined 3D models, blueprints and P&IDs (for eight subsystems) on five enginesComplied with Oracle ERP ECO rules; review ECOs created by engineers before releaseTrained personnel on use of Word, Excel, and Solidworks ComposerResearched, wrote and illustrated new manufacturing and maintenance instructionsInterviewed engine service specialists to capture operation, maintenance, and overhaul instructionsArranged Engineering meetings, created action items, and shared outcomes with ILS teamValidated and verified field service procedures, manpower requirements, and man-hours estimatesWon reputation for tenacity in investigating and delivering on customer issues

Champaign, Illinois, Us

Senior Technical Writer, developing schedules, procedures and procurement plansCreated single-sheet QSGs for chargers, motors, and electronics300% production increase in 10 months, with an 800% productivity increase in four years200% market share improvement with eight brands in France, Germany, Italy and the USAJustified InDesign use for templated document production, saving $16,000 per yearCreated a new programmable transmitter manual with InDesign in 32 hours (formerly 360+ hours)Grew department from one writer/illustrator to four, a supervisor, a translation coordinator, two compliance editors and four graphic designersCut translation costs 75%, training personnel in FAI, MBD, STE and 3D visualization Retained staff four years, despite 65% company turnover every two yearsSustained over 40% error reduction and turn time improvement, year on year for four yearsMoved from paper to online document review, cutting review by 120 hours, culling reviewers with a three-strikes system Cut $65,000 per product from printing, storage and shipping costs Cut $40,000 monthly from customer service costs by improved instructions and troubleshooting guideCut manual size 80% across all brands in four stages: Graphics, content, text and format Cut 160 hours from production schedule by acquiring and integrating software such as Solidworks ComposerAudited localization and translation databases (Lionbridge and in-house)Integrated prepress work flow so less staff could do more work with decreased oversightBrought regulatory compliance into kickoff meetings, cutting time for document creation and reviewSped production by audit and edit of vendors' 3D data (IGES/STEP)Created specifications for new overseas vendors (China, Taiwan, Hong Kong, etc.) Aligned software UX and documents, using Bugzilla user reportsIncreased communications and collaboration among seven work groups, improving morale and profitNegotiated promotion of three new brands and end of three brands

Scottsdale, Az, Us

Self-directed Senior Technical Writer responsibilitiesAfter a 12-minute phone interview with a former coworker, I was told, "We think you can do this work, do you want to do it?" I was called on a Thursday, and started work the following Monday.Organized over 100 ISO 9001:2001 documents and converted them to the 2008 standard in 80 hours Won local FAA FSDO approval of four certificated repair station ISO9001:2008 Quality System manuals Updated CFR Title 14 part 91 documents for the inspectorsTrained and tested every A&P technician on all shifts for the FAA "12 Human Factors" initiativeCreated an on-line secure data archive of personnel certificates, training requirements, and statusEdited a 24-page ISO9001:2008 manual to a single sheet that folded down to pocket-size Researched, scanned, and organized tool and hydraulic mule manuals for on-line referenceCreated and published lock-out-tag-out and work instructions for hydraulic mule maintenance

Norwalk, Ct, Us

Collaborated with a project engineer and five writers and designersEdited and revised the maintenance manual, daily checklist and periodic maintenance plan for a prototype off-road 25-ton crane for a NAVAIR contractRevised text and illustrations for hydraulic systems and electrical systemsAudited and revised maintenance instructions for the telescope boom, hydraulics, sheave, cab, controls, and power plantCorrected provisioning data for spares per Navy requirements, reconciling Cummins and Terex references to COTS standardsRevised exploded view illustrations for Rockwell/Axletech International planetary steering axles for follow on projectsRevised exploded view illustrations for the Cummins powerplant to match as-built equipmentValidation and verification of the manual while sitting in an Wilmington, North Carolina unheated bunker, resulting in 30% completionReturned with the engineering lead, resulting in completion of validation and verification in two weeksAudited control drawings and bills of materials (BOMs) for manufacturing and service against as-built assemblies and electrical harnessesInvestigated and resolved ground fault for turn signalsWrote troubleshooting hydraulic system including electronic controls and connections to and from the pressure manifold and the unlimited-rotation manifoldInvestigated company history and interviewed a retired design engineer to capture design intent and lessons learned Reviewed budget and operation of Arbortext, Word, FrameMaker, CorelDraw, Solidworks, Unigraphics NX, Adobe Illustrator and AutoCAD

Scottsdale, Az, Us

Collaborated to streamline the proposal process for a consistent 24-hour turnaround Applied search tools in Salesforce CRM and Excel records to meet corporate margin targetsModified contracts to conform to internal cost targets, sales forecasts, and customer requirementsWrote contract proposals for avionics, scheduled maintenance, cabin electronics, interior refurbishment, interior design, and exterior paintNegotiated with sub-contractors and vendors for pricing LED lighting, Aircell equipment, Federally-certified rare woods, head-injury-prevention, aircraft seats, and burn testingApplied Excel and Meridian software to quote aircraft cabinet, sidewall, and seat costs based on certified engineering data and drawingsResearched certification and inspections affecting aircraft amenities and airworthiness certificationCollaborated with A&P technicians, inspectors, and certification engineers for Falcon, Cessna, Hawker, Learjet, Gulfstream, and Bombardier jetsEntered and extracted customer data in SalesforceUploaded Excel files, Word documents, and Acrobat files into Salesforce for auditing purposesResearched field contents in Salesforce to create custom contract proposalsNoted variations from standard contract terms and conditions in Salesforce

Springfield, Illinois, Us

Repurposed 3D engineering data for sales presentationsCreated 3D animations using Solidworks 2006 and Right Hemisphere Deep Exploration 5 CADAudited and recommended video presentation equipmentImproved response time to sales support requestsNegotiated with vendors for software support and free upgradesSupported rapid prototyping using a Dimension 3D printerDefined limitations with routing of wiring and flexible materials in 3D models

Cedar Rapids, Iowa, Us

Senior Technical Writer with four junior writers, supporting manufacturing and repairCreated five CMMs in first four weeks on the jobDelivered on Airbus and Boeing contracts for certificationCreated two manuals to support 64 beverage maker variants eachWrote and illustrated CMMs, SBs, and SILs for aircraft equipment per FAA and ATA iSpec 2200 Inaugurated use of Simplified Technical EnglishSupported engineers with customer communications Supported marketing, sales, and service for equipment and sparesSupported Boeing, Sukhoi, Airbus, Hawker Beechcraft, and Gulfstream aircraft certificationAnnually created 65 Component Maintenance Manuals (CMMs), Service Information Letters (SILs), and Service Bulletins (SBs) to FAA / ATA Spec 2100 and iSpec 2200 standards Shot and edited video and photos for newsletters, instructions, training, and marketing collateralSustained revision control for manufacturing and service documents Supported LEAN, Kaizen, and 5S initiatives while facilitating ad-hoc teams Participated in a team putting service documents online, saving approximately $95,000 in annual labor cost for an FAA-certificated repair stationSupported acquisition and integration of five product lines (from Florida and California to Kansas) Edited legacy video tape in Adobe Premiere for online viewing and downloadMapped processes and procedures using Visio and IllustratorWrote and illustrated manufacturing instructions for fire fighting equipment and pressure vesselsCreated, edited, and sustained wiring diagrams and wire run lists for electronic equipmentResearched and sustained documentation for COTS (Commercial off-the-shelf), ASME and Mil-spec parts, and CAGE codesDeveloped a site newsletter sustained by the VP admin assistant, noted by the corporate CEO as an example for all sites worldwideCreated proposal graphics for a contract-winning Boeing 787 contract

Senior Technical Writer responsibilities supporting manufacturing, sales, and serviceResearched, wrote, and illustrated eight 1,000-page Component Maintenance Manuals (CMMs) to ATA Spec 100 and 2100 standards, for telescope-boom and scissor-lift aircraft ground support vehicles Created eight manuals in 12 months, when two previous writers labored one year on one manualFinished an incomplete manual for a scissor-lift catering truck in four weeksManufacturing foreman said "this manual provides complete enough instructions to build the truck," better than engineering control drawingsSales manager said the manual was a "first for the industry," better than any competitor's manualAudited Bills of Materials (BOMs) for hydraulic systems, electric-over-hydraulic controls, scissor-lift structures, and safety devicesRequested and monitored use of Global Ground Support smart-part numbers in documentation to support field serviceInterviewed SMEs (design engineers, manufacturing engineers, line foremen, and electronics specialists)Alerted manufacturing and design engineers when sub-contractors deviated from designs approved at First Article Inspection, especially for fasteners and hydraulic fittingsParticipated in tear down of faulty equipment for field service instructionsNegotiated Kanban and quality system changes to improve assembly (parts tolerance stacks, fit, seal, reliability, signs and warnings, torque requirements, and security and safety issues)Documented operation and maintenance instructions during development of a new product, the 75-foot boom and cab on a C-17 aircraft twin-engine deicerResearched and sustained documentation for COTS (Commercial off-the-shelf), ASME and Mil-spec parts, and Federally-recognized manufacturers of subcontracted equipmentCompleted manuals in a timely manner, so manuals were included in vehicles, not shipped after vehicle delivery

Created and proofed flexographic, multi-color, waterproof labels for chemical containers per US and Canadian (English and French) industry and government standardsAcquired customer approval for labelsConverted legacy files from Macromedia to Adobe illustration softwareEdited 45 product labels in the first eight hours on the job using the slowest and oldest Apple computer in the office, justifying upgrade of all computersStreamlined chemical MSDS and product label approval to reduce labor by the in-house chemical regulatory and production engineersCaught up on a six-month backlog of filing and label edits in two monthsCreated labels for licensed products and won production contract approval that improved revenue Freed management to replace one brand manager and three contractors with one bilingual designer Streamlined box label and product label approvals using checklists and signoffsMy supervisor, Sheila Kalwei, told me, "You're quick. I like that."

30 Offices, Globally, Us

Provided advertising and marketing services for five national offices of an A&E (Architecture and Engineering) firmMaintained an Access databases, resumes, and records for ongoing projects and personnel in five offices (Shiprock, New Mexico; Sacramento, California; Chicago, Illinois; Kansas City, Missouri; and Overland Park, Kansas)Created and delivered SOQs, proposals, and marketing collateral to Federal, State, and Municipal authoritiesSustained registrations and qualifications for 100 professionals Improved contract wins by 10% year-on-year, including a $124 million Convention Center and Hotel with partnering firmsIncreased business in eight months, justifying the addition of proposal writers and promotion to Marketing CoordinatorAvoided a fraudulent $3,000 charge by a vendor Converted files from WordPerfect to Quark XPress, resulting in time savings and increased editorial and quality controlIncreased firm branding impact with newsletters, graphics, and proposal content Color printing expanded, changing from outside to inside services Negotiated free use of the latest Hewlett Packard large format printersCreated PowerPoint presentations with video and animationsImproved marketing services for bond issue campaigns for school districts and municipalities Proposed and developed marketing collateral support for new markets and services (Native American casinos, landscape architecture, design-build, LEED and Green design, Formula One open-wheel and NASCAR race tracks, shopping centers, corporate campus design, higher education facility auditing, public park design, and for-profit indoor water parks)Promoted services by disadvantaged businesses and increased contract wins to Tribal communities Created GSA standard forms for Federal, State, and Municipal proposals Assigned, reviewed, and tracked proposals from planning meetings to delivery and follow upShipped and tracked proposal delivery to end users through FedEx

On-call audiovisual, graphic design, photography, audio, and video services for the community of a junior collegeIn 24 months, converted legacy logo, mascot graphics, and department letterheads to digital media, saving $30,000 per year Five years of design, editing, and production of Annual Report for donors and State Board of RegentsCollaborated with student clubs, student officers, and administrators to increase student activity participation by 10% in two yearsDelivered documentation for eight Tribes headquartered in Ottawa County, OklahomaProvided photography and video services to teams, departments, faculty, administrators, and student activities and clubs Designed and delivered advertising and signage for college and student groups Developed a gap survey that cut use and tabulation from months to minutes using Scantron formsDesigned a single-sheet student enrollment application, decreasing errors and time Presented a proclamation of gratitude to the Board of Regents, surprising the Regents, who said, "You are the first person to thank us for our work"Created a memoir for a deceased College President and his wife, capturing the history of the institution from the 1930s until 1975Created and published a graphic guide to parliamentary procedure to promote participation in student representational governmentSupported development foundation communication and fundraising activities, raising $75,000 in one year, in cooperation with Jim Genandt, former speech writer for Presidential Candidate George McGovernRevived and sustained a semi-annual anthology of student and community writing and graphic design, sustained for a year after my departure from the collegeRepaired and maintained audiovisual electronics and equipmentCreated and sustained a department website promoting products and servicesSupported community outreach for the College, administrators, and faculty

Freelance, part-time and contract laborer, delivering graphic design services to multiple companies such as Glenstone Block, Bass Pro Tracker Marine, Golden Surveyors, AireMaster and Miller CoachOperated PC and MacIntosh computers and printers to create and proof pre-press publications Instructed personnel in operation of IBM Interleaf Publisher software. Created digital illustrations for publications using Targa frame-grab software from VHS video tapes of boats and spare parts from inventory. Visited Tracker Marine manufacturing plants and storage facilities (Ozark, Lebanon, Clinton, Bolivar and Springfield, Missouri) to capture illustrations for parts sales catalogs for the 1991 and 1992 product lines. Created promotional materials and sales forms shipped to international boat dealers. Created diagrams and floor plans for marketing of Type I and II ambulances and paramedic vehicles. Created collateral marketing material for emergency response vehicles.

Edited and applied analog compression to reel-to-reel recordings for broadcast on AM and FM radio stations worldwide. Edited audio tape with razor and tape. Duplicated audio from reel-to-reel to cassette tape for international distribution. Duplicated cassette tapes using chained banks of recorders, while spot sampling to verify recording quality. Applied troubleshooting and calibration techniques to equipment and media to sustain up-time for audio equipment. Picked and packed English-language books on tape for international distribution. Sorted mail per USPS Bulk Mail Center (BMC) requirements. Packaged audio tape for shipping to international radio stations and U.S. Trust Territories per International Mail requirements.

Bachelor Of Arts, Liberal Arts, Communications And English

1 Year, Commercial And Fine Arts

Coursework, Art History, Drafting, Computer Aided Drafting

Coursework, Electronics, Creative Writing, Web Design, Tqm

Satisfactory Completion, Trigonometry

Grant Writing

Python Programming Introduction

3Dvia Applications

Diploma, Writing For Children And Teenagers

Wordpress Initiate, Wordpress Use

Copywriting For Advertising And Social Media, Workshop