Jonathan Millard Email & Phone Number

United Kingdom

Hemel Hempstead, Hertfordshire, Gb

Further expansion of business required further expansion of technical teams, promoted to provide management of all technical teams responsible for the support, development and implementation of the K2C platform.Oversaw completion of ISO9001/27001 compliance, and building CESG GOV approved application stack.

Additional technical staff recruited as managed move of technical resource back in-house. Promoted to manage the technical teams.Continuing to provide same functions but also managing staff directly.Expansion of business supported via sales integration.

Responsible for the integration between the sales and technical teams. Providing specs to the technical teams based on customer requirements. Providing project management of projects through to delivery. Liaising with customers for sales support tasks to glean requirements for quotes. Project managing internal projects for additional features. Creating documentation and training material, along with providing training sessions.

Responsible for the day to day management of the operation including managing: logistics, stock, orders, systems, staff and promotional/marketing options.Managed migration of online systems and upgrades to infrastructure to support business growth.Proven management skills in a non-technical environment.

Responsible for all technical decisions and budget, managing staff and contracts, providing analysis and planning for ITC including networks, email, desktop, security and any other technical elements.The group consisted of multiple sites throughout the midlands which were spread over 5 different automotive marques.Support and upgrade of legacy systems and responsible for huge budget savings by providing consolidated and simplified systems.

Providing technical consultancy, project management, project delivery and other technical functions for a number of clients in the outsourcing, retail and other sectors.Working to ITIL standards, and responsible for multiple project deliveries.

Working in an outsourcing provider (Formerly ITnet Plc) immediately from school providing desktop/server/hardware/software support to hundreds of clients spread all over the UK. Support of desktop/laptop/PDA/mobile/networks/mainframe (as400 and ibm3270)/unix/cisco/netgear/3com/novel netware/solaris/sun systems and other architectures and involved in many projects where the upgrade/transition of such systems was undertaken.Exposed me to ITIL and PRINCE2 working practices.