Jonathan Misciagna Email & Phone Number

Here in this role, I am responsible for managing the driver debrief process regarding all routes aimed at ensuring proper documentation for each customer transaction. I execute remarkable efficiency in maintaining a high standard of customer service as measured by key metrics, such as on-time, no missed stops, and loyalty. One of my key responsibility is to monitor day-to-day operations to ensure compliance of daily operations with defined policies / procedures. actively served as a liaison between customer, operations, CSRs, and support team to ensure smooth flow of operations. Also, I leverage my innate abilities in overseeing department work productivity as well as crafting and presenting reports on trends and recommending / executing changes for optimizing overall productivity and performance.Some of my key achievements during this role are: • Commended by senior management for securing Sherwin Williams service contract for the east coast.• Achieved maximum client satisfaction and retention by actively managing route scheduling and redirecting manpower / resources for on-time delivery.

While playing this role, I have successfully governed the work performance of subordinate staff and personnel regarding repair/maintenance of equipment, vehicles, and facilities to attain organizational objectives within restricted timeframe. Efficiently conducted safety audits as well as participating in organizational and individual safety meetings with a keen emphasis on fostering a safe working environment. I have implemented schedule and policy changes for over 100 employees while managing functions regarding dispatching, routing, and monitoring of armored vehicles for the smooth flow of operations. Also, I have conceptualized strategic plans, institute policies, and budgets by evaluating expenditures and related financial information to optimize profitability and services.Some of my key achievements during this role were: • Devised and executed robust organizational policies, procedures, goals, and objectives in close collaboration with other managers.• Recognized among top management due to exceptional performance and earned promotion from driver/messenger in 2012 and operations supervisor in 2015 to operations manager in 2017.• Played a vital role in generating $1.2M profit growth in 2017 through targeted operations management initiatives.• Utilized broad industry knowledge and enhances operational profit by 100% from February 2017 to February 2018.• Applied proven methodologies and reduced 15% direct labor from February 2017 to February 2018.

Edison, Nj