Creating the long term strategy for embedding well managed controls in the Commercial Bank data ecosystem

Inaugural member of our Enterprise ML Platforms Customer Success team, scaling the use of ML/AI across the enterprise. Built relationships with data science and engineering groups across the company to drive adoption of ML platforms. Helped create and scale user facing training and documentation

Conversion product lead for all 2020 Consumer Card conversions, migrating 5 portfolios of Partnerships accounts to their target tech stack across 2 conversion events. Led a team of 3 product managers supporting multiple tech domains within the Conversion ART. As a conversion product lead, I facilitated weekly S3s to diagnose conversion related problems, track progress towards a solution, and escalate as necessary. Created an automated data verification process which supplemented manual sampling to ensure high confidence in the conversion ETL code; second order effects included improved access to source data for analytical consumption.

Spearheaded data movement and analytics work stream for three credit card platform conversions covering a combined 19.6M customers and $18B in assets. Ensured continuity in analytical and operational data warehouses and mobilized 2 engineering teams for data modernization and movement. Collaborated with stakeholders and data consumers to build product roadmap that ensured a smooth experience for internal and external customers

Led four cross functional analyst teams in creating operational dashboards to serve as next generation Business Intelligence platform for the Home Loans business. Managed requirements gathering, metrics and dashboard delivery, and alignment with leadership.

Served as reporting representative on pilot Business Intelligence dashboard project. Supported enterprise reporting team to develop strategy and drive implementation of dashboards across the Auto and Home Loans businesses.

Worked on a variety of customer experience projects in the mortgage servicing area. Such projects included developing a plan for expanding call center hours along with associated staffing and shift structuring impacts.