• Specialized (level 3) support in Anti Money Laundering solutions.• Investigation of cases involving customer due diligence, risk case management, suspicious activity monitoring and other software products, working directly with the customers and their IT teams to find solutions, workarounds, and root causes behind product issues.• Management of critical cases which impact production environments, working along with the client and other relevant parties on the respective… Show more • Specialized (level 3) support in Anti Money Laundering solutions.• Investigation of cases involving customer due diligence, risk case management, suspicious activity monitoring and other software products, working directly with the customers and their IT teams to find solutions, workarounds, and root causes behind product issues.• Management of critical cases which impact production environments, working along with the client and other relevant parties on the respective bridges/meetings.• Diagnosis and reporting of bugs and relevant enhancements for internal solutions, to have them properly fixed by the development team on future patches/releases, as well as helping customers with their business needs.• Assistance on internal tasks for implementation of customized solutions, as well as cloud-based solutions.• Documentation of knowledge articles to define and optimize troubleshooting and investigation processes.• Debugging to identify and fix code issues, assisting customers with product issues on their lower/production environments, to improve overall quality and build trust between them and our software products. Show less