Responsible for maintaining satisfied clients with on-time and high quality deliveries while closely monitoring Customer Satisfaction indicators. Financial health of my accounts is key and is a very delicate area when servicing in delivery Operations. Meeting goals for a diverse type of stakeholders is ultimately one of my strong cards when attending a great variety of accounts and projects, many of these projects have different nature, they could be both Creative and or Technical.I’m also accountable for managing Program Managers and their Project Managers, and I’m the top level responsible for the health of the accounts supervised.I ensure that my Program Managers and Project Managers execute in an amicable environment and that they obtain all the tools required for our day-to-day tasks; in addition I provide support to my Program Managers or attend requests from my Senior and C level Management.I’m responsible for defining and implementing via analysis account strategies in various aspects that could benefit our company and accounts such as: type of model/engagement (project, retainer, mixed), internal team structure (pool, dedicated teams, mixed) and most importantly, the global “End-to-End” process that defines the client’s POCs and internal handoffs/processes.Lastly but equally important, I as a Program Director play a key role during the initial engagements with a new client or am required to attend sales pitches and provide support to our sales managers, as expected I must earn the client’s trust culturally and professionally by representing my company, talents and capabilities while understanding, from a business perspective, the Client’s needs and required solutions. After this initial engagement phase is completed, I need to continue to nurture the relationship with the client and implements “continuous improvement” plans and monitor a healthy evolution of the account

Responsible for +100 resources within a great variety of accounts and projects, performing software nor creative concept development under different methodologies, waterfall, agile / scrum. I’m also accountable for managing various Program Managers, I’m the top level responsible for the health and longevity of the accounts supervised.I ensure that my Program Managers and Project Managers execute in an amicable environment and that they obtain all the tools required for our day-to-day tasks; in addition I provide support to my Program Managers or attend requests from my Senior and C level Management.I’m responsible for defining and implementing via analysis account strategies in various aspects that could benefit our company and accounts such as: type of model/engagement (project, retainer, mixed), internal team structure (pool, dedicated teams, mixed) and most importantly, the global “End-to-End” process that defines the client’s POCs and internal handoffs/processes.Lastly but equally important, I as a Program Director play a key role during the initial engagements with a new client or am required to attend sales pitches and provide support to our sales managers, as expected I must earn the client’s trust culturally and professionally by representing my company, talents and capabilities while understanding, from a business perspective, the Client’s needs and required solutions. After this initial engagement phase is completed, I need to continue to nurture the relationship with the client and implements “continuous improvement” plans and monitor a healthy evolution of the account.

Partner with Client Directors on a regular basis to meet short-term and long-term recruitment/staffinggoals within each account. Create and maintain this ongoing partnership to build success.- Place and monitor job ads and identify other recruiting sources.- I have developed a strategic recruitment plan in alignment with organizational goals for each divisionand company as a whole. Manage the recruiting channels to ensure that positions are effectively advertised.- Spent time working with operation managers in the field to learn about various company projects andoperational policies. Provide and promote to our Recruiting team with knowledge of company culture/history, benefits, and job descriptions.- I have developed and maintain a network of contacts to help identify and source qualified candidates.Build effective methods in developing diverse pools of candidates through market research,networking and community involvement.- Updated recruitment tools including display(s), giveaways and brochures. As well as continuouslyseek new and innovative tools to use towards recruiting always considering my MK background.- Administrative Duties: Responsible for coordinating applicant tracking logs, files, resumes andapplications for positions with Recruiting team.- Maintain an open channel of communication with Recruiting Lead to assure that all other teammembers are on track in different aspects such as performance, attitude, and responsiveness, amongothers.- Responsible of reviewing and mapping new and/or not avVenta related positions (Job descriptions).2

- Responsible for the implementation, monitoring and improvement of our different agencies and mass consume products at Local and international basis in LATAM- Responsible of the promotion and implementation of new projects thru different marketing efforts.