Jonathan Mora Email & Phone Number

United States

Port Hueneme, California, United States

San Diego, California, United States

• As Command Financial Manager, managed over $80 million in Government funding of end-to-end processes in highly critical global transactions.• Managing and ensuring the accuracy of product receiving and storage of facilities in a timely and effective manner – resulting in decrease of delays in shipping and receiving by 15% below targeted times.• Developed / Managing procedures and systems for scheduling and tracking.• Managed procurement, shipping, receiving and distribution operations in a government-based interface. • Negotiated purchased orders and processed contracts, while staying below budget costs.• Emphasized professionalism, leadership, knowledge while mentoring a team of US Naval Logistic Specialists.• Oversaw order tracking, maintenance of files, and identified high priority transactions. • Coordinated global import and export logistics shipment and support. • Collaborated with US Navy Logistic Specialists to ensure that orders were escalated accordingly based on mission requirements. • Managed Depo Level Repairable (DLR), Aviation Pack-Up-Kit (Aviation PUK), Communications Security (COMSEC) parts• Managed 100% inventory of parts and material in ship, facilities and warehouses.• Ensured Occupational Safety and Health Administration (OSHA) regulations and standards were always met by myself and those around me – resulting in departmental incident rate of zero in 2021 and 2022.• Followed and managed all emergency response (US Navy Instructions), work safety and procedures to ensure the safety of all sailors.

• Managing and coaching a team of 10 Escalation Research Associates in a Default Servicing Department.• Responsible for executive level escalations, complex cases/complaints while meeting deadline driven resolutions.• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.• Assisted in hiring / training / building / coaching and enhancing existing talent resulting in decrease of turnover by 20% in the department. • Identified and resolved unauthorized, unsafe, or ineffective practices – resulting in time efficiency and customer satisfaction. • Commissioned day to day resolution and negotiations of complex bank-wide issues.• Independent methodical decision-making aptitude.• Subject matter expert in Banking, Consumer Servicing, Mortgage Origination / Servicing / Operations, Foreclosure, Deed-in-Lieu, short sale, card servicing.• Research mortgage related legal / fraud escalation cases and provide resolution, headed production reporting - (Head of Legal Counsel), summary and report writing, investigation, evaluation, strategic analysis.• Managed Risk, Problem Solving, Audit Review, Executive Level Research/Data Executive Summary.• Managed executive level case resolution.• Case Audit Review / Research reporting, evaluation reporting.• Initiation of projects and alternatives to improve operations efficiency.