Jonathan Muhammad Email & Phone Number

Alexandria, Va, Us

Reston, Virginia, United States

• Maintain and provide technical support to the organization’s software applications, hardware, and Veeam Backups• Perform upgrades and replacements of hardware and software for Onboarding and Offboarding individuals.• Provide licenses for entire organization and workstation setups. • Provide customer Tier 3 support, including first-call resolution, troubleshooting, account setup, and deployment. • Mapped out network configuration, maintenance, and operation of Jira's network, servers, desktop, and storage infrastructure.• Managing and planning, participating in migrating and architectural discussions • Design, implement, and maintain VMware vSphere virtualization infrastructure, including ESXi hosts and vCenter Server. • Maintaining computer networks including mainframes, VPNs, routers, and other physical hardware. • Installing and configuring network equipment. • Maintaining application software, monitoring, and troubleshooting issues within the software environment, forecasting and planning

Washington, District Of Columbia, United States

Provide Tier 1 & 2 support to customers to include first call resolution, troubleshooting, account setup and deployment.Perform upgrades and replacements of either outdated or non-compliant hardware for networked, classified, and unclassified, and standalone environments.Administer all aspects of Active Directory Users and Computers such as creating and managing end-user and group accounts.Assist in the development of user documentation and training materials.Served as a liaison to employees to issue government property. Assisted customers in setting their pin/password for an RSA token, PKI and PIV cards.Working with Entrust Agents to establish certificates on PKI cards and the issuance of cards for customers.Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner.Support the networking team with wiring and cabling standards.Facilitate complex software and hardware issues related to printers, desktops, laptops, switchboxes. Installed business application software and various operating systemsMentor new hires on work process and procedures and conduct refresher training with other team members to guarantee uniformity in service quality, policies, procedures, and protocols.

Washington, District Of Columbia, United States

Provide Tier 1 support to customers to include first call resolution, troubleshooting, workstation imaging and deployment.Maintain and provide technical support to the organization’s software applications, hardware devices, printers, and VOIPs.Administer all aspects of Active Directory Users and Computers such as creating and managing end-user and group accounts.Assist in the development of user documentation and training materials.Support the networking team with wiring and cabling standards.Resolve problems identified via Help Desk trouble ticketing software.

Norfolk, Virginia, United States

Consistently deliver positive sales performance.Organize store merchandise, back stock, and ensure proper placement of product.Follow all policies and procedures related to loss prevention and shrinkage.Assisted in store maintenance and merchandising to create a visually compelling environment.

Farmville, Virginia, United States

Provided first-level contact with clients to ensure 100% customer satisfaction and resolved technical problems related to the company’s web access, applications, and other IT issues.Managed end user accounts for clients and employees using the Windows OperatingSystem (OS) environmentEdit and draft signs, posters, and/or documents highlighting policy and procedural changes.Maintained company peripheral network devices regularly, including printers and scanners.