Jonathan Muller Email & Phone Number

Johannesburg, GP, ZA

Preparing Budgets Manage the back office, receiving processes and effeciencies,Review category performance and product range to have effecient range.Prepare all reporting and information for store.Buying and ordering of stocksEnsure accurate capturing of inwards goods.Customer serviceManage accounts payable and administrator

Muizenberg, Western Cape, ZA

• OPERATIONS EXECUTIVE – NATIONAL 11/2020 to 12/2024 Cash Crusaders Franchising
• Profitability of Franchising Business (250 stores) against Annual budget, Coaching and mentoring all Franchisee's on Business acumen, financial decisions and best practices
• Compliance and Alignment with all legal and regulatory aspects of full business
• Leaderships and Development of all teams reporting to me, which included, Operations, Sales, Merchandise Planning, Project team, Customer Care, Training, Finance and In-house Security and Risk
• Full HR/ER processes from recruitment, induction, development, Performance management, Performance Reviews, Salary comparisons and any Employee Relations aspects
• Review product range, pricing and cost of goods to maintain acceptable profit margins.

Muizenberg, Western Cape, ZA

• Operations
• Full accountability for Compliance and standards of stores Nationally
• Managing the Companies Operational performance as well as financial delivery to set standards and targets with continuous improvement
• Manage all Franchisee relations for the Group
• Ensure compliance to our Franchise system by all in the Group
• Manage the National Operations offices and staffing

75017 Paris, FR

• Develop the Sales growth strategy as well as end to end market Retail strategy with most effective and efficient tactical operational approach. Key focus on delivering market leading customer service, improving.
• Full accountability for Sales functions of South Africa, Namibia, Botswana, Lesotho, Swaziland,
• Strategically Lead and guide the Sales department, sell in as well as sell thru. (Field Sales team and Retail sell in, Sell thru on counter teams)
• Managing the Companies Operational performance as well as financial sales delivery to set standards and targets with continuous improvement.
• Planning and implementing Sales and Company strategies.
• Developing and growing the sales team through coaching, mentoring and outsourced training.

Cape Town, ZA

• Develop and implement store sales and operational strategy. Key focus on delivering improved customer service to meet the benchmark of 95% on customer audits, reduce costs by 6% while growing top line sales volumes by.
• General managing 76 Clicks stores with a sales budget of R1.7 billion.
• Directly managing Regional Managers and the Support team consisting of HR Manager, HR Administrator, GPP, Sales Manager and Regional Admin Managers (14 direct reports and 864 employees in the division).
• Managing the divisions’ operational performance as well as financial delivery to set standards and targets with continuous improvement.
• Planning and implementing strategies.
• Developing and growing people through coaching and mentoring.

Cape Town, ZA

• Develop and implement store sales and operational strategy. Key focus on delivering improved customer service, reduce costs while growing top line sales volumes.Accountabilities included Stores operational performance.
• Setting store sales and expense budgets.
• Managing and controlling the budget on a daily basis.
• Managing end-to-end financial process, from invoicing through to cash and GL management.
• Combatting shrinkage and losses in the Region.
• Risk management.People:

Johannesburg, Gauteng, ZA

• Set up full Field Executive team in Mpumalanga, North West and Gauteng provinces. Launch the 8.ta network to all retail partners, formal and informal sectors.Accountabilities included Field team’s operational.
• Delivering against budgets and billings targets by quarter for new business and organic growth.
• Managing and controlling the budget daily.People:
• Leading and managing a team of 45 field staff, calling on clients in varying frequencies.
• Implementing personal development plans for the team.
• Acting on non-performance, utilising training, disciplinary hearings, etc.

Cape Town, ZA

Develop and implement store sales and operational strategy. Key focus on delivering improved customer service, reduce costs while growing top line sales volumes.Accountabilities included Stores operational performance, set and Delivery of financial Budgets, all HR/IR aspects of Division, Store revamp and openings and superior customer service. Team.

Regional Accountability for Vodacom retail outlets, managing team of 18 people calling on all retail and Wholesale outlets.

• Increased customer satisfaction by providing high-quality services and timely communication.
• Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
• Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
• Negotiated contracts with vendors to secure favorable terms for business.
• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Certificate, Supply Chain Managment

Certificate, Finance For Non Financial Managers

Effective Personal Leadership, Leadership

Executive Development Program, Leadership

Education record