Jonathan Muravchik Email & Phone Number

Washington D.C. Metro Area

Acendre provides talent management solutions developed specifically for and in partnership with U.S. federal agencies. The solutions help federal agencies recruit, onboard, measure, engage and develop their people, while reducing costs, improving productivity and efficiencies and helping agencies achieve their missions.As a Tier 3 Engineer, I played a critical role in identifying, designing and development of product enhancements and fixes for Acendre’s SaaS offering.I provided technical expertise in identifying and solving business problems including supporting requirements for availability and resiliency across applications for various systems and platforms• Resolve bugs in software utilizing Coldfusion, Javascript, and C#• Resolve security findings in the application or AWS hosted operating systems• Develop integrations based on client requirements• Work in primarily in AWS and Azure environments• Assist in securing a FedRamp authorization by following requirements provided by ISSO• Install and configure monitoring services on Linux and Windows machines• Write SQL and PLSQL scripts for MS SQL Server• DevOps tools: Jira, BitBucket, SourceTree and Tortoise Git• Update and create confluence wiki articles for other technical resources to use• Develop and update project plans based on client / stakeholder input. Maintain plan during development cycle• View and make changes in code with Coldfusion builder and Visual Studio• Built and configured an isolated VM environment used to test bug fixes• Help train new hires• Maintain PIV cards, Active Directory accounts, and IAM users for employee’s AWS access

Washington D.C. Metro Area

With nearly 20,000 organizational customers and millions of student users, Blackboard is the world's leading education technology company. Blackboard is shaping the future of education with big ideas that challenge conventional thinking and advance new models of learning. Blackboard Learn is a web-based application that runs on several types of web servers, operating systems, and database configurations. As part of the CSE team, I helped troubleshoot issues and identify bugs. My responsibilities and tasks include:• Using Salesforce as a primary system to store and respond to tickets• Document bugs in JIRA with clear details and replication steps• Navigate Captain to create background task in AWS hosted environment• Write SQL queries in Oracle and Postgre databases• Pinpointed software problems through SQL, browser developer mode, and Javascript• Resolve errors and update data in application with T-SQL/PLSQL• SSH into client's Linux machines to perform troubleshooting and gather log errors• Investigate performance problems and errors in New Relic• Execute shell scripts on Linux to fix problem in the UI• Edit/Add configuration files on Linux that resolved errors on the system• Create knowledge articles which identified a problem and how to solve it

Intranet Quorum (IQ) is a web-based application running on IIS/Oracle. As a System Analyst tasked with providing primary support to Tier I/II/III customer support teams, my daily job functions include troubleshooting and addressing hardware and software application issues; identifying and documenting and managing the lifecycle of software defects and enhancement requests; monitoring and improving performance on the network and Windows 2003/2008/2012 production servers (IIS, Oracle, SMTP and Reports); Additional responsibilities and tasks:• Pinpointed software problems through SQL, browser developer mode and C#• Resolve errors and update data in application with T-SQL/PLSQL• Identify and rebuild indexes in Oracle that are causing slowness in loading• Import files into database with SQL Loader• Utilizing SQL criteria and HTML design skills to create complex reports (IQ has a built-in reporting tool)• Addressing UI issues using HTML and CSS• Organize, clean and report on data in Excel by writing formulas• Using Active Directory to manage user accounts, exchange mailboxes and computers (nodes) on the domain• Leading efforts to identify potential improvements and improve product experience• Providing technical support for end-users• Troubleshooting issues by remotely to workstations on MAC and Windows platforms

GL works with major telecom equipment vendors (EVs) and system integrators to meet the testing requirements arising at various stages of telecommunications product development life-cycle. As a System Analyst, I handled a variety of technical functions such as:• Setting up networks and firewalls for multiple systems• Building and configuring computers according to customer specifications• Performing manual testing on client and web based applications • Writing and managing requirements • Creating batch files to automate manual processes• Working with graphic designers in developing user friendly GUI• Resolving problems with Oracle• Query and export data in Oracle SQL Developer• Used Enterprise manager to create data files and improve database performance• Creating and executing jobs in a Unix environment• Creating and querying data in a MySQL databases• Coordinating release schedules with developers and managed releases • Communicating with vendors to resolve technical issues• Providing customer support

Rockville, Md

Avendra uses a variety of technologies, including Cognos, SQL Server, C#, IIS. As a QA/BA Analyst, some of my functions included:• Creating, managing and executing Test Cases, reviewing and editing existing tests• Validating customers’ reports by developing intricate excel formulas which identified potential issues by using syntax highlighting • Collaborating with development and business staff to define business processes and resolve issues• Presenting status reports to upper management