Jonathan Murdoch Email & Phone Number

Inverkip, GB

This role provides comprehensive operational and project management support across our Transformation & Change function (covering small to medium or larger scale projects) with a focus on planning, delivery, and implementation into the business to ensure a smooth transition to Business as Usual (BAU). The Project Management & Delivery Analyst will.

Glasgow, Scotland, United Kingdom

• As a Leadership Coach, i deliver leadership coaching to drive performance improvements and embed behaviour across customer facing leadership teams. I also help to drive a culture of service excellence where customers.
• Create, shape and execute development that enables colleagues to deliver for customers, enhances leader capability, improves customer satisfaction, fosters employee engagement and protects brand reputation
• Develop a customer obsessed culture; ensure the team understand what excellent customer service looks, sounds and feels like and strive to provide the highest level of satisfaction
• Develop and deliver plans to drive a fearless culture; coach and develop the team to maximise opportunities to improve NPS, Customer Satisfaction and value to the business
• Drive innovative solutions that reduce customer complaints, protect brand reputation and improve process efficiencies to increase customer retention and loyaltyColleague:
• Inclusive, empowering and enabling leadership ensuring our colleagues feel supported and enabled to be the best they can be for our customers

Glasgow / Belfast

Partnering with Sales Unit(s), Learning Manager and Commercial to establish local Business Unit (BU) capability plans Delivery of Accredited Sales Methodologies (Corporate Visions) and Account Planning tooling (Altify) Delivery of interventions spanning, physical and virtual modalities on a one to one / one to many basis as required. Support, coach and.

Greenock, Inverclyde, United Kingdom

Edinburgh, United Kingdom

Glasgow/Edinburgh

As a Performance Consultant I currently work with Regional Directors, Senior Private and Specialist Business Leaders to support the delivery of the PBP customer experience, and increasing profitable customer acquisition, share of wallet and maximising retention by embedding market leading sales and service behaviours across all customer relationships. I.

Greenock

• Deputy/Team Manager - During June 2014 I became a Deputy Team Manager as the QA advisor role i had held was changed due to a re-structure. This meant that i was aligned to a team manager to assist a team of 20 agents..
• Provide clear direction to the team through effective leadership
• Ensuring adherence to ‘Treating Customer Fairly’ requirements leading to great customer outcomes
• Management and development of the team
• Adhering to control guidelines
• Inspire and motivate team to ensure that pre-agreed individual targets are met

Greenock

In the month of June I started a 3 year training course which would result in me becoming a fully qualified sheriff officer. My duties involved assisting the sheriff officer on a daily basis and filling out the necessary legal forms to complete each case. I also had to deal with the mail on a daily basis, prepare it and take it to the relative mailing.

Greenock

• Started as bar staff while at Univeristy and worked up to the Managers position within a year. The managerial position allowed me to develop many skills which will have aided me in recent positions.
• Conducting stock takes, ordering and scheduling deliveries from suppliers.
• Giving staff a variety of training, ranging from fire training to bar training.
• Holding interviews for new staff and assessing staffing levels.
• Monitoring staff during working hours to ensure work being carried out to the highest standard.
• Ensuring all banking issues are completed before opening hours.

Diploma Of Executive Coaching, Coaching

Ba In Accountancy, Accounting And Finance

Education record