Jonathan Murphree Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, Us

Atlanta, Ga, Us

Atlanta, Georgia, Us

In my current role with Arby’s, I orchestrate the design, development, and deployment of innovative in-store software solutions including the delivery of staff training initiatives to ensure end user acceptance. I provide support for 1100+ sites and some of my core contributions to date include the following:► Acted as lead administrator for Landesk 2016 and Ivanti 2018 across 13,000+ devices.► Develop and deploy images for 6+ devices across the store network including the management of patching and configuration changes and shipping to internal partners for duplication. ► Fostered collaborative relationships with vendors such as Microsoft, Dell, HP, Ivanti/Landesk, Samsung, PAR, and Acrelec to procure hardware and software solutions.► Worked in conjunction with HP representatives to identify and investigate a hardware issue involving the intel processer (Chipset) used in the cash register system.► Partnered with Dell to uncover an SSD management problem with the Intel chipset which resulted in Dell replacing a large volume of drives out of warranty at their own expense to resolve the issue.► Facilitated the development of a biometrics program in alignment with Crossmatch/Digital Persona and executed root cause analysis to evaluate biometrics failures and take necessary remedial actions.► Developed a knowledge base and provided training for a team 30+ helpdesk colleagues while also handling escalated ticket support using expert technical skills and client management ability. ► Conducted in-store site upgrades and assisted external IT providers to deliver critical solutions.

Atlanta, Georgia, Us

As a POS (Point of Sale) Database Administrator, I was responsible for assisting the management and maintenance of databases for 700+ stores using expert knowledge of systems such as IBM, Panasonic, Radiant, and Xpient. I liaised with numerous internal and external stakeholders and some of my key accomplishments included: ► Delivered outstanding performance in this role having achieved 98% accuracy across the database.► Held accountability for the development and deployment of key items such as kitchen printers, customer displays, tablets, kitchen monitors, pricing information, menu developments, and discounts. ► Fostered strong working relationships with partners from the marketing team to implement changes in a timely and accurate manner to facilitate the swift rollout of new pricing and advertising programs.► Implemented a training and development scheme for franchisees and provided regular update support.

Atlanta, Georgia, Us

In this role, I provided leadership and workflow oversight for a team of 5 professionals to provide ongoing operational support across the business including emergency response, end-of-day processes, updates, and troubleshooting. Some of my main achievements included the following:► Led the nightly close process for point of sale (POS) systems to ensure accuracy and consistency across 1100 sites with a 99% end of day completion rate.► Provided remote accessibility configuration and management utilizing expert knowledge of VNC, Remote Desktop, Terminal Services, Telnet, LANDesk, and Kermit/Putty.► Leverage excellent troubleshooting and problem solving ability (hardware and software) to overcome operational obstacles in collaboration with colleagues from across the business.► Managed company phone systems in conjunction with partners from Mitel and resolved all point of sale (POS) issues while minimizing employee/hardware downtime.