· Works under Provider Services to manage claim statuses, resolve discrepancies, and ensure accurate and timely processing of insurance claims. Verifies patient eligibility and benefit details to support efficient claim management.· Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written web, or walk-in inquiries at BlueCross BlueShield of South Carolina.· Provides comprehensive feedback to management on provider problems, questions, and needs, contributing to continuous improvement initiatives and recommending changes as necessary.· Assists in training new employees and cross-training coworkers to uphold departmental productivity, quality, and timeliness standards.

· Managed activation, configuration, and resolution of mobile internet services and GSM phone lines for diverse individual and government clientele, ensuring seamless operations.· Successfully resolved service disruptions, billing discrepancies, and implemented product enhancements, maintaining a 95% customer satisfaction rate.· Engaged diligently with customers to provide effective resolutions across a range of inquiries, demonstrating adaptability and commitment to meeting client requirements.· Personalized solutions led to a 20% increase in customer satisfaction scores over 12 months.· Enhanced customer satisfaction through personalized solutions, showcasing adaptability and a commitment to meeting individual client requirements.· Facilitated communication with government entities, including firefighters, healthcare providers, and educational institutions, to comprehend and address their specific communication necessities.

· Facilitated the production and execution of live-streamed events, significantly contributing to the successful broadcast of diverse sports programs and bolstering viewer engagement.· Operated cameras and served as a graphics operator during sporting events, ensuring seamless execution and enhancing the quality of broadcasts for Coastal Carolina University Athletics.· Energized team morale through leadership in promotional events, fostering heightened fan engagement within Coastal Carolina University Athletics.· Drove community outreach initiatives, employing strong communication abilities to cultivate relationships within local communities and fortify the sports program's connection with its fan base.· Pioneered digital strategies that amplified Coastal Carolina Athletics' brand presence and accelerated fan base expansion.

· Facilitated guest registration and participation in diverse recreational activities, ensuring seamless execution and memorable experiences.· Managed equipment upkeep, reducing downtime by 15% and maintaining 100% availability for scheduled activities.· Coordinated event logistics, achieving a 95% satisfaction rate in post-event surveys.· Cultivated positive guest interactions and encouraged active engagement throughout their resort experience, increasing guest participation in activities.· Orchestrated recreational programming, developing and implementing a new weekly activity schedule that increased attendance by 25%.· Maintained exceptional customer service standards, achieving an average guest satisfaction rating of 4.8 out of 5 and implementing guest feedback mechanisms resulting in a 10% increase in satisfaction scores.