Jonathan Murphy Email & Phone Number

Atlanta, GA, US

• Leading a cross-functional IT Support team to ensure seamless operations and support for remote and on-site staff.
• Implementing IT support strategies to enhance ticket resolution efficiency and customer satisfaction.
• Driving initiatives for team training, customer service improvement, and adherence to SLA policies

Atlanta, GA, US

• Designed and optimized enterprise-level IT infrastructure to improve system performance and reliability.
• Led the deployment of network security protocols and system updates to mitigate cybersecurity risks.
• Provided mentorship to junior team members on advanced IT practices and troubleshooting techniques.

Atlanta, GA, US

• Managed and upgraded corporate IT systems, including Active Directory and network infrastructure.
• Collaborated with cross-departmental teams to develop scalable IT solutions aligned with business goals.
• Conducted regular system performance analysis to proactively address potential technical issues.

Atlanta, GA, US

• Administered and maintained IT systems for over 5000 users, ensuring minimal downtime and high availability.
• Streamlined IT operations by implementing automation scripts and enhancing existing processes.
• Delivered comprehensive training sessions for end-users to improve software adoption and efficiency.

Atlanta, GA, US

• Provided on-site technical support, resolving hardware and network issues for a wide range of clients.
• Conducted site surveys and installed IT infrastructure for new office setups and expansions.
• Maintained detailed documentation of system configurations and support activities.

New York, NY, US

• Supported end-user IT operations, addressing software, hardware, and connectivity issues.
• Configured new devices and performed troubleshooting for over 100+ systems during contract engagement.
• Assisted in transitioning the company to updated software platforms.

Round Rock, Texas, US

• Delivered field-based IT solutions, including system installations and upgrades for enterprise clients.
• Diagnosed and repaired complex hardware and software issues on a wide range of devices.
• Partnered with internal teams to ensure timely and high-quality IT support for clients.

Bethpage, New York, US

• Provided advanced technical support for network and telecommunication issues to residential and business clients.
• Conducted remote diagnostics to resolve customer issues, achieving a high first-call resolution rate.
• Collaborated with engineering teams to escalate and resolve high-impact technical challenges.

US

• Directed a team of technicians to deliver exceptional technical support services in-store and on-site.
• Managed team schedules, training, and performance reviews to foster a high-performing environment.
• Developed client-focused strategies to drive customer satisfaction and loyalty.