Taking on the Field Service Manager role I continued the on going training of the service staff and also took over the day to day running of all field related management tasks.Providing first line technical support to field staffProvide in-house training on hardware and basic introduction training on networking aspectsStay up-to date with all technical bulletins available on suppliers productsDistribute technical information and technical guides to service and installation staffIdentify areas to generate and improve revenue streams from within service departmentProvide on site technical assistance to service staffProvide phone support to customers

Due to growth within the company the management of the warehouse and stock control was separated from the technical side of my previous role allowing me to focus on servicing equipment in the field.I started with manufacturer training courses on the current range of MFD's offered by our suppliers.Panasonic DP and DPC rangesRicoh MPC mid to high volume office colourOki ES complete Office colour rangeDuring this time as we gained new technical staff I completed their in-house training and provided support for their manufacterer online training and exams.The skills learned within the warehouse re-manufacturing processes assisted in being able to successfully fault find and resolve issues on a wide variety of MFD'sAs MFD's were now being connected to customer networks as scanning and printing became an integral part of each device the ability to perform both the installation and fault diagnostics of the equipment became greater I gained the skills required to perform these tasks.

Operating from the ABS office I continued the set up, re-manufacture and fault finding work in-house and took on the additional full time tasks required to keep the service department running as smoothly as possible.Stock controlOrdering of spare parts and consumablesMeeting with suppliers to work out better pricing for the company for consumables and postal costingsDispatch of consumables to customers

I started working for ABS UK Ltd as a trainee service engineer where I learned the basic skills required to perform the duties assigned.Setting up new photocopiers, printers and duplicator machinesInstallation of equipment and training of end users on all available featuresRe-manufacture of all second life equipmentFault finding and resolution