Jonathan Williams Email & Phone Number

Denver, CO, US

Denver, Colorado, United States

• Taking calls, emails, and chat requests from existing PaySimple software customers. Assisting with answering questions, working to resolve issues, and processing account changes.
• Ad-hoc training for customers, as needed.
• Mastering the PaySimple solution in order to provide customers with guidance on how to best use our product.
• Expressing empathy for each customer's situation and working to understand and resolve the issue as quickly as possible.
• Managing customer lifecycles and relationships, including reducing cancellations by solving problems and offering solutions to customers experiencing any issues.
• Following up via phone, and email on any secondary issues submitted via ticket in a timely manner.

Denver, Colorado, United States

-Providing exceptional customer service by interacting with small and medium sized business owners to resolve payroll related questions via email, chat, and live phone shifts. Prioritizng high volume calls.-Assisting with inbound customer inquires about processing payroll, taxes and compliance. - Staying up-to-date with new products/features and.

Clearwater, Florida, United States

• Promote and maintain a high quality, professional, service-oriented company image through outstanding delivery of customer satisfaction objectives, both over the phone, ticket support, as well as chat support.
• Answer user questions in the area of setup, product functionality and other topics (i.e. administrative questions following their purchase via phone, chat, ticketing system and email)
• Conduct online demonstrations to explain software functionalities to existing and new customers as needed
• Provide Tier 1/Tier 2 level Technical Support for customer inquiries about TeamViewer remote software, remote management console, and augmented reality.
• Determine potential for sales opportunities and forward sales leads to the responsible teams
• Make customer satisfaction calls and participate in surveying customers to further improve service delivery

Tampa, Florida, United States

• Troubleshooting the systems as tickets/phone calls come in from internal staff.
• Working on Windows systems, specifically Windows 10 and Office 365 products.
• Active directory tasks, including password resets, removing/adding employees, setting up outlook email, etc.
• Break/Fix tier 1 level support for data network incidents, including troubleshooting routers, wireless access points (VPN’s), switches, software applications, telecommunication circuits, and general connectivity issues.
• Report and resolve global outages. Communicating and collaborating with the appropriate teams – Tier 2 technical support & management.
• Remote connectivity experience

Remote

• Responsible for providing excellent customer service on inbound and outbound phone calls for all Furniture and Bedding Customer Service frontline functions.
• Providing customers with suggestions and attempting to convert sales.
• Helping customers understand the specific brands and products by communicating the features, advantages, and benefits of the merchandise.
• Exhibiting extensive product knowledge based on training received.
• Overachieving weekly, daily and monthly KSM’s.
• Taking a high level of calls daily, weekly. (100+ daily)

Clearwater, Florida, United States

• Provide premier customer service, including greeting customers and answering their questions.
• Maintain Publix’s high standards for freshness and sanitation.
• Sell/up-sell products by providing customers with information needed to make product-related decisions.
• Filling, maintaining, and rotating products and displays.
• Preparing special orders and party trays.
• Operate the cash registers, meat and cheese slicers, oven, fryer, microwave, cutting tools, scale, and other Deli equipment.