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Jonathan Moura Email & Phone Number
Especialista em suporte de TI
at
AB InBev
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
Especialista em suporte de TI
Location
Santos, São Paulo, Brazil
Company size
Who is Jonathan Moura? Overview
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Quick answer
Jonathan Moura is listed as Especialista em suporte de TI at AB InBev, a company with 55 employees, based in Santos, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Jonathan Moura.
Jonathan Moura previously worked as Support Manager at Ab Inbev and Technical Leader at Ab Inbev. Jonathan Moura holds Pós-Graduação Lato Sensu - Mba, Business Intelligence And Analytics from Universidade Anhembi Morumbi.
Company email context
Email format at AB InBev
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AB InBev
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Profile bio
About Jonathan Moura
Professional with 13+ years of experience in the IT area, specializing in problem reduction/solving and proactivity and user experience. I am committed to the objectives set by the company and have good communication skills. I have always believed that a linear career is the best path to follow, as it is possible to harmoniously combine soft skills with hard skills.I started my career in IT directly working as L1 and L2 support, as well as performing L3 support, hardware maintenance, administration of Windows Server 2003 servers (AD, DNS, IIS, and FTP), administration of Virtual Server Hyper-V and VMWare, Firewall, SonicWall, Citrix, Office 365, structured cabling, VOIP Central, among others.Currently, I am part of an Operation Team that provides global-level support for the App in 22+ countries. My activities include investigating critical incidents in the Web and Mobile Applications (Android and iOS), analyzing and interpreting Logs through New Relic, querying non-relational databases (MongoDB / Cosmos MS), managing tickets via JIRA, Zendesk, and ITSM, manipulating Python Script, manipulating development tools in browsers, training new international collaborators, creating new routines, and optimizing team functions. In addition, I use advanced tools for troubleshooting, such as RabbitMQ, Twilio, Amplitude, SendGrid, Azure MS, Appcenter, BrowserStack, Braze, and Stoplight, among other software.Furthermore, I am the focal point of the product at BEES Bank Fintech, responsible for ensuring the functioning of the Bees App platform in Brazil and Mexico, as well as assisting in the deployment in new countries. My responsibilities include mapping the feature functionalities, making decisions on business rules, and solving technical issues.
Listed skills include Servidores Microsoft, Redes De Computadores, Linux, Rede De Computadores, and 31 others.
Current workplace
Jonathan Moura's current company
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Ab Inbev
10 roles
Jonathan Moura work experience
A career timeline built from the work history available for this profile.
Support Manager
Current
Aug 2024 - Present
Technical Leader
- Technical eader of shift 1, responsible for leading shift 1 with over 18 analysts- Responsible for Agile rituals.- Technical guidance and support to the team.- Management of the most critical incidents.- Mapping routine improvements, creating automation, and continuous improvement.- Monitoring and performance analysis.- Knowledge management and team.
Jan 2024 - Jul 2024
Technical Support Engineer
- Product Focal Point at BEES Bank Fintech;- Product support on App Bees: responsible for ensuring the platform works in Brazil and Mexico, as well as assisting the deployment in new countries;- Mapping of feature functionalities: identification of available resources on the platform;- Making decisions about business rules;- Improvements in the work.
Jul 2023 - Dec 2023
Support Analyst
- troubleshooting incidents in the Web Application and Mobile Global level (Bees b2b);- L2 support;- Analysis and interpretation of logs through New Relic;- Queries in the non-relational database (MongoDB);- Ticket management via JIRA, Zendesk, and ITSM;- Handling Script in Python;- Handling browser development tools.
Aug 2022 - Jun 2023
Support Analyst
- Support N1, N2 and Field in all bank branches of Caixa Econômica Federal do Litoral Paulista (38 units)- Troubleshooting Operating System Windows 10 and Office 365 suite- Installation, configuration and support in financial stations with Linux- Repair on WMWare ESXi Servers- Administration on Windows Server- Repair of Seagate Storages- Enabling new.
Sep 2016 - Aug 2022
Training And Deployment Analyst
- Implementação e atualização do Sistema Operacional Windows 10- Treinamento de todos os usuários de todas as agencias do litoral Paulista- Rotinas de backup dos usuário locais para Storage Seagate
Jan 2016 - Aug 2016
Computer Technician
- Field local support for all bank branches of Caixa Econômica of the coast of São Paulo (38 units)- Hardware maintenance of all workstations- Maintenance on Thinclient, ATM and Printers.
May 2014 - Dec 2015
It Manager
- IT Manager, working directly with the company's directors to make business decisions.- L1 and L2 support- Hardware (Micro Computer, Notebook and Laser Printer Maintenance)- Administration of Windows Server 2003 Servers (AD, DNS, IIS and FTP)- Administration of Hyper-V Virtual Servers- Responsible for the implementation of the SonicWall firewall.
Aug 2013 - May 2014
Multifuncional
- Directly responsible for all Network assets (Workstations, Switch, Server, Storage)- Translator from English to Portuguese for factory workers (Germany to Brazil Connection)- CNC operator (Vollmer electro erosion);- Responsible for the CPD of the unit in Brazil
Aug 2012 - Sep 2013
Team & coworkers
Colleagues at AB InBev
Other employees you can reach at pivaratrebjesa.com. View company contacts for 55 employees →
DD
Djordan Dejan
Colleague at Ab InbevMontenegro, Montenegro
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IR
Ivana Rondović
Colleague at Ab InbevPodgorica, Montenegro, Montenegro
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SP
Sinisa Pejovic
Colleague at Ab InbevMontenegro, Montenegro
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MJ
Mikan Jaukovic
Colleague at Ab InbevMontenegro, Montenegro
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GU
Goran Ubiparic
Colleague at Ab InbevEurope, United States
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JM
Janko Miljanic
Colleague at Ab InbevMontenegro, Montenegro
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NG
Natasa Goranovic
Colleague at Ab InbevNikšić, Montenegro, Montenegro
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VS
Vasilije Samardzic
Colleague at Ab InbevPodgorica, Montenegro, Montenegro
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SV
Soni Vujovic
Colleague at Ab InbevMontenegro, Montenegro
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MB
Milutin Blecic
Colleague at Ab InbevMontenegro, Montenegro
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Djordan Dejan
Colleague at Ab InbevMontenegro, Montenegro
View →
IR
Ivana Rondović
Colleague at Ab InbevPodgorica, Montenegro, Montenegro
View →
SP
Sinisa Pejovic
Colleague at Ab InbevMontenegro, Montenegro
View →
MJ
Mikan Jaukovic
Colleague at Ab InbevMontenegro, Montenegro
View →
GU
Goran Ubiparic
Colleague at Ab InbevEurope, United States
View →
JM
Janko Miljanic
Colleague at Ab InbevMontenegro, Montenegro
View →
NG
Natasa Goranovic
Colleague at Ab InbevNikšić, Montenegro, Montenegro
View →
VS
Vasilije Samardzic
Colleague at Ab InbevPodgorica, Montenegro, Montenegro
View →
SV
Soni Vujovic
Colleague at Ab InbevMontenegro, Montenegro
View →
MB
Milutin Blecic
Colleague at Ab InbevMontenegro, Montenegro
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2 education records
Jonathan Moura education
Pós-Graduação Lato Sensu - Mba, Business Intelligence And Analytics
Analista E Desenvolvimento De Sistema, Gestão De Projetos De Ti
FAQ
Frequently asked questions about Jonathan Moura
Quick answers generated from the profile data available on this page.
What company does Jonathan Moura work for?
Jonathan Moura works for AB InBev.
What is Jonathan Moura's role at AB InBev?
Jonathan Moura is listed as Especialista em suporte de TI at AB InBev.
Where is Jonathan Moura based?
Jonathan Moura is based in Santos, São Paulo, Brazil while working with AB InBev.
What companies has Jonathan Moura worked for?
Jonathan Moura has worked for Ab Inbev, Caixa Econômica Federal, Assistec Informática Ltda, and Ceratizit Brasil.
Who are Jonathan Moura's colleagues at AB InBev?
Jonathan Moura's colleagues at AB InBev include Djordan Dejan, Ivana Rondović, Sinisa Pejovic, Mikan Jaukovic, and Goran Ubiparic.
How can I contact Jonathan Moura?
You can use AeroLeads to view verified contact signals for Jonathan Moura at AB InBev, including work email, phone, and LinkedIn data when available.
What schools did Jonathan Moura attend?
Jonathan Moura holds Pós-Graduação Lato Sensu - Mba, Business Intelligence And Analytics from Universidade Anhembi Morumbi.
What skills is Jonathan Moura known for?
Jonathan Moura is listed with skills including Servidores Microsoft, Redes De Computadores, Linux, Rede De Computadores, Privacidade Dos Dados, Autocad, Itil, and Microsoft Windows.
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