Jonathan Nemeth Email & Phone Number

West Chester, Pennsylvania, United States

- Managing a team of 6-8 people- Handling escalations of complaints - Bridging Support Team with Product Team to improve user experience and trigger necessary developments- Continuously preparing quality checks to maintain required standards- Providing training to new joiners as well as current team members to uphold/improve quality of service

Budapest, Hungary

- Activating/deactivating cards and accounts - Handling money transfers- Answering phones from customers professionally and responding to customer inquiries and complaints- Handling and resolving customer complaints regarding product sales to customer service problems- Providing customers with the organization’s service and product information- Processing forms, orders, and applications requested by the customers- Identifying, escalating priority issues and reporting to the high-level management- Routing inbound calls to the appropriate resources- Following up complicated customer calls where required- Completing call notes and call reports as necessary and updating them in the CRM- Obtaining and evaluating all relevant data to handle complaints and inquiries- Recording details of comments, inquiries, complaints, and actions taken- Managing administration, communicating and coordinating with internal departments- Other duties as assigned

Budapest, Hungary

- Payment investigations- Treasury reporting- Overall payment operation services- Performing customer Service

Budapest, Hungary

- Providing overall payment operation services- Treasury reporting - Payment investigations- Performing customer Service

Budapest, Hungary

- Answering phones from customers professionally and responding to customer inquiries and complaints.- Researching required information using available resources.- Handling and resolving customer complaints regarding product sales to customer service problems.- Providing customers with the organization’s service and product information.- Processing forms, orders, and applications requested by the customers.- Identifying, escalating priority issues and reporting to the high-level management.- Routing inbound calls to the appropriate resources.- Following up complicated customer calls where required.- Completing call notes and call reports as necessary and updating them in the CRM.- Obtaining and evaluating all relevant data to handle complaints and inquiries.- Recording details of comments, inquiries, complaints, and actions taken.- Managing administration, communicating and coordinating with internal departments.- Other duties as assigned.

Budapest, Hungary

- Handling incoming customer phone calls and emails- Schedule CEO's itinerary and travels- Various administrative tasks provided by CEO

Budapest, Hungary

- Database maintenance - Full administration related to the quarterly prepared liability balance sheets