Senior Business Analyst
Current
May 2024 - Present
AeroLeads people directory · profile
Jonathan Newby Email & Phone Number
Senior Business Analyst
at
JM Family Enterprises, Inc.
1 work email found
@segpay.com
2 phones found area 678 and 800
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 86%
Current company
Role
Senior Business Analyst
Location
Deerfield Beach, Florida, United States
Who is Jonathan Newby? Overview
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Quick answer
Jonathan Newby is listed as Senior Business Analyst at JM Family Enterprises, Inc., based in Deerfield Beach, Florida, United States. AeroLeads shows a work email signal at segpay.com, phone signal with area code 678, 800, and a matched LinkedIn profile for Jonathan Newby.
Jonathan Newby previously worked as Product Owner at Bill 1St and QA Specialist at Segpay. Jonathan Newby holds Bachelor Of Business Administration - Bba, Management Information Systems, General from University Of Georgia - Terry College Of Business.
Company email context
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{first}@segpay.com
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Profile bio
About Jonathan Newby
11 years of progressive experience working with Enterprise software as a Business Analyst, Test Manager, and Data Analyst. Proficient in Oracle and fluent in Agile/Scrum & Waterfall under numerous roles. Extensive business knowledge in POS (Software and Hardware), Online e-commerce payments, Risk Management Transactions, and Banking regulations and protocols.Meticulous attention to detail and methodical nature. Well-versed in planning and overseeing testing operations under tight deadlines. Organized and well-researched approach to solving problems. Collaborative and open mindset with demonstrated success in the field. Desire to learn new skills and applications to become more proficient at Business Analysis & Test Manager. Skilled in Visio, Microsoft Excel, Business Process Improvement, Microsoft PowerPoint, and Requirements Analysis. Strong quality assurance professional with a Bachelor of Business Administration - BBA focused in Management Information Systems, General from the University of Georgia - Terry College of Business. Passionate about my work, Desire to continue to learn new things, Dedicated to the team and its objectives. Accountability and Integrity are some of the traits that I hold highest. Enjoy new challenges and the outcomes of lessons learned. Striving for greatness to be the best possible version of myself and helping those around me to achieve the same.Outside of work, I enjoy spending time with my wife, Amanda, and my dog, Jupiter. Passionate about cooking, exercise, and sports. Play softball and billiards in my spare time. Still passionate about my childhood love of Video Games, Movies, and Baseball, as much as time allows with all the other responsibilities in life.Ready for the next adventure and challenges in life.
Current workplace
Jonathan Newby's current company
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8 roles
Jonathan Newby work experience
A career timeline built from the work history available for this profile.
Product Owner
BackgroundOnline Banking Gateway supporting Payment Facilitator and Payment Service Provider ModelsSupport for Merchants and Sub Merchants to access Online E-commerce Solutions to support Transactional traffic for their productsProvide Risk Management Assessment for Clients and Integrations to adhere to contractual obligations Subject Matter Expert in Issuing Bank > Credit Card Network > Acquiring Bank Protocols and ProceduresSubject Matter Expert in Gateway -> Bank -> Processor Interactions, Implementations and ValidationsFamiliar with the following Credit Card Provider Procedures and Protocols: VISA, Mastercard, Discover, AMEXFamiliar with High-Risk Credit Card Network Transaction ProtocolsFamiliar with Mulit Country and Multi Currency ProtocolsRisk Management Product OwnerBanking Integration Response Code MappingBanking Integration Response Code Cost AnalysisDaily Analysis of Incoming Unmapped Response Code response to correct system mapping to improve efficiency Worked to ensure all Risk management files, records and alerts were correctly received, parsed and processed into our systemSubject Matter Expert of the Following Transaction Types: Chargebacks, Retrievals, RDRs, and FRAUD (to include TC40 and SAFE)Worked with the following Delivery Mechanisms: APIs, Postbacks, SFTP, Email and Manual Portal EntryWorked with the following Risk Management Providers: CBHelp, CDRNDaily analysis of incoming transactional traffic to monitor Risk Management records adhering to chargeback ratio protocolsDaily analysis of Risk Management Reporting (Datadog & Scheduled Email Reports)Worked Closely with Bank Implementation teams to integrate our Risk Management product across multiple systems and platformsEnsure that the system properly entered data from records through front and back-end validations (Local Portal and Database)Utilized Agile (JIRA) to Created User Stories and Bugs to address New Business Requirements and Issues found in Production
Apr 2023 - Apr 2024
Qa Specialist
• QA Lead for a Payment Facilitator/Service Provider Hosted Pay Page• Performed transactional scenarios common for e-commerce products and services available through the major credit card networks for High-Risk Vendors• Provided technical/functional expertise for Custom Hosted Pay Page, Crypto Integration and Multi Currency Transactions as Coverage Area• Attended daily scrum meetings to discuss user stories and updated testing approach inputs as the context of the conversation evolved • Provided SME inputs to brainstorming sessions to help progress user stories through the SDLC• Lead Retrospective discussions for self-improvement and team growth• Responsible for recording lessons learned and guiding the team to process improvement measures• Documented necessary scenarios to educate the rest of the team on new system features or corrected defects• Troubleshot and analyzed issue root causes and collaborated with the development team to resolve. • Wrote detailed, accurate defect summaries that communicated the correct functionality to the development team. • Created detailed, comprehensive, and well-structured test plans and test cases. • Standardized team best practices for user story inputs, test cases, and documentation• Provided estimates, prioritization, planning, and cross-team coordination of quality testing activities.• Facilitated the update to documentation for the team to better facilitate team knowledge for testing estimation• QA Lead with Business Analyst approachRelevant Project Experience:Multi-Browser/Multi-Currency Support3DS 2.0 updatesPSD2 ImplementationHosted Payment Page Creation ToolCrypto Transaction ImplementationApplications Utilized:• Microsoft Excel• Microsoft PowerPoint for presentations and status reports to Bus., Dev. and Leadership teams• 3rd Party Merchant Payment Facilitator Portal• Atlassian JIRA• Confluence• MariaDB for SQL Queries• Postman for API, Browser and Device Testing of Hosted Pay Pages
Oct 2020 - Mar 2023
Business Analyst
BA/QA LeadRoyal Caribbean International - JWalk Modernization -Upgrading Legacy JWalk into New Legasuite Web GUI-Oracle Siebel Integration Upgrade-Interactive Deck Plan Overhaul
Oct 2019 - Oct 2020
It Test Manager
IT Governance - Test Management OfficeTest Management Office Templates, Process & Portal OwnerWorked with Project Managers and Scrum Masters to resolve Testing problems, improve operations and provide exceptional customer service.Developed team communications and information for Test progression meetings.Wrote and optimized test cases to maximize the success of manual software testing with consistent, thorough approaches.Identified and tracked defects with Atlassian JIRA and supported developers in resolving problems by completing additional tests.Maintained well-organized, efficient and successful manual test cases for the entire team.Test Manager/Lead for the following programs:FASB 606 ImplementationLER ERP Implementation for specific Countries
Apr 2017 - Jun 2019
It Analyst
Relevant Job Skills:Documented business processes, analyzed procedures to align with changing business needs and offered recommendations for improvement.Worked effectively with cross-functional design teams to create software solutions that elevated client-side experience and significantly improved overall functionality and performance.Collaborated on all stages of systems development lifecycle, from requirements gathering to production releases.Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.Authored and maintained well-organized, efficient and successful manual test cases for entire team.Directed off-site teams completing UAT and Regression tests to support successful product development stages and releases.Performed CIT, SAT and UAT tests on modules and full software implementations for more than 4 projects per year.Assessed impact of current MFG & QA business processes on users and stakeholders and evaluated potential areas for improvement.Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing for Oracle software and applications within Finance, Hospitality, and Retail industries.Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients, maintaining optimal business flow.Technical/Functional Areas Coverage:Supply Chain Systems Analyst (Oracle)Mfg & Logistics AreaOracle Flow, Discrete & QA ModulesList of Project Work:ERP Release 6.2 & 6.3Oracle R12 & 12C DB ReleaseOracle WIP Module Rollup PatchNPI DundeeRetalix IntegrationIconex DetachmentPangaea/TQOS Implementation - (FTS > SOAP)Interactive Branch CustomizationIPP Host Extract & Reports
Jan 2014 - Mar 2017
Sw/Systems Analyst Intern
Participated in HSR/Radiant Systems Acquisition/Integration into NCR Oracle ERP for UAT and Deployment activitiesDevoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.Performed system analysis, documentation, testing, implementation and user support for platform transitions.Developed flowcharts and diagrams to describe and layout logical operational steps.Presented Capstone PowerPoint to CIO and Management at the conclusion of Internship
Jun 2013 - Aug 2013
Sergeant
MOS: 6113 CH-53 Power-plant MechanicMedals: Global War on Terrorism, National Defense, Good Conduct, Iraqi Campaign x 3 , Presidential Unit Citation , Navy Achievement Medal, Overseas Deployment x 3Flight-line Desk Sergeant Training & Logs Program CoordinatorTool Control Program Coordinator
Sep 2004 - Sep 2009
2 education records
Jonathan Newby education
Bachelor Of Business Administration - Bba, Management Information Systems, General
University Of Georgia - Terry College Of Business
Associate Of Science - As, Business Administration And Management, General
Georgia State University Perimeter College
FAQ
Frequently asked questions about Jonathan Newby
Quick answers generated from the profile data available on this page.
What company does Jonathan Newby work for?
Jonathan Newby works for JM Family Enterprises, Inc..
What is Jonathan Newby's role at JM Family Enterprises, Inc.?
Jonathan Newby is listed as Senior Business Analyst at JM Family Enterprises, Inc..
What is Jonathan Newby's email address?
AeroLeads has found 1 work email signal at @segpay.com for Jonathan Newby at JM Family Enterprises, Inc..
What is Jonathan Newby's phone number?
AeroLeads has found 2 phone signal(s) with area code 678, 800 for Jonathan Newby at JM Family Enterprises, Inc..
Where is Jonathan Newby based?
Jonathan Newby is based in Deerfield Beach, Florida, United States while working with JM Family Enterprises, Inc..
What companies has Jonathan Newby worked for?
Jonathan Newby has worked for Jm Family Enterprises, Inc., Bill 1St, Segpay, Mastech Digital, and Ncr Corporation.
How can I contact Jonathan Newby?
You can use AeroLeads to view verified contact signals for Jonathan Newby at JM Family Enterprises, Inc., including work email, phone, and LinkedIn data when available.
What schools did Jonathan Newby attend?
Jonathan Newby holds Bachelor Of Business Administration - Bba, Management Information Systems, General from University Of Georgia - Terry College Of Business.
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